FAQs

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

Reasons and methods for reinstalling Windows, especially via MEDION Recovery, Windows Recovery, or USB stick, are displayed. Important information on data backup, installation, activation, and common problems is also provided.

The ERAZER ControlCenter software can be used to activate or deactivate the USB ports in sleep mode or when switched off, even without a connected power supply unit.

The new Secure Boot certificates are delivered via Windows updates. A BIOS update is usually not necessary and is otherwise supplied automatically.

The ERAZER Deputy P60 can be used without a battery without any problems. For permanent removal, we recommend activating shipping mode in the BIOS to reduce self-discharge.

Promotional codes / keys will be sent 14 days after receipt of the goods. Check the SPAM folder of your e-mail account via a browser.

Start the MEDION Recovery Solution and use it to restore your system. Also, note the recovery options and the associated data loss.

Due to different jack standards (CTIA / OMTP), the microphone is not recognized. A suitable adapter or splitter will solve the problem.

According to EU guidelines, MEDION notebooks can be delivered without a power adapter, which can cause performance and charging problems if third-party power adapters are too weak. Check that the power adapter has the required wattage, is USB Power Delivery Specification certified and that the battery is not in shipping mode.

The Avantum 15 E1 has a 0.1378 in (OD) x 0.0530 in (ID) x 0.4130 in (L) connector, while the Avantum 17 E1 (E1E and E1i) has 0.1575 in (OD) x 0.0669 in (ID) x 0.4016 in (L) connector. Both feature a positive inner and negative outer polarity.

The MEDION Service App lets you check whether Windows or driver updates are already available for your device.

Downloads may fail, so only use trusted official sources. If you encounter problems, simple measures such as reloading the page or using a different browser can help.