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FAQs

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Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎28.09.2022 09:50

Why can't I connect my mouse and keyboard set?

The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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‎27.09.2022 12:52

Why is the touchpad of my laptop without function?

Helpful hints about the touchpad.
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‎02.06.2022 09:59

Why does my device has a shorter battery life than specified?

In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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‎02.06.2022 09:42

Why do some keys output different characters than printed?

Depending on the selected language, keyboards have different layouts.
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‎02.06.2022 09:40

My computer asks for a BitLocker key, where can I find it?

The necessary procedure is explained in this FAQ.
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‎24.05.2022 08:45

How do I update device drivers?

Windows 10 and Windows 11 comes with several options to update a device driver.
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67% helpful (2/3)
‎08.04.2022 07:49

How do I turn Fast Startup off or on in Windows?

You can find the setting in the Control Panel under Power Options.
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‎18.03.2022 10:22

What is Winget and how and for what do I use it?

The winget command line tool can be used to search, install, update and configure applications.
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‎01.03.2022 12:50

How to create a local Windows account?

If you don't want to register a Microsoft account, you can alternatively create a local account.
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‎01.03.2022 12:38

What is the purpose of the Fn key?

The Fn key is a special key found especially on notebooks or netbooks.
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‎02.02.2022 09:09

Why doesn't my computer play Ultra HD Blu-Ray discs anymore?

Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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‎20.01.2022 13:37

How do I quickly find out the installed BIOS version (UEFI)?

The MSInfo32.exe program available under all current Windows versions can be used for this purpose.
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‎20.01.2022 07:33

What is the meaning of the keys of M.2 SSDs?

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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100% helpful (1/1)
‎24.11.2021 13:09

Can I run XMP RAM in non XMP capable devices?

XMP RAM can be used in any device. Here you can find more information about it.
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‎16.11.2021 09:02

Why does my HDD / SSD have less space than specified?

Different numeral systems cause storage capacities to be represented differently.
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‎16.11.2021 08:50

Why can't I launch Power Recovery from Cyberlink?

Tips and tricks on how to reset your system.
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100% helpful (1/1)
‎29.10.2021 08:46

Why can't I leave the S mode?

Temporarily install another language, change your system to it and now exit S-mode.
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‎21.10.2021 07:46

How do I change the system language in Windows?

You'll first need to install its language pack (if it's available).
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‎15.10.2021 14:12

How do I switch out of Windows 10 in S mode?

Microsoft offers a free app for this purpose in the App Store.
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100% helpful (2/2)
‎27.04.2021 06:32
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