FAQs

Some devices have a pause function that is controlled by the associated remote control, e.g. in TV, receivers, media players, etc. Please check if pause has been activated, and if it has you can deactivate it by simply pressing this pause button on the remote again. You will find more information on the remotes functions in the devices user manual.

If your product is being used as an external playback device (such as a monitor), you can set the desired brightness using the adjustment buttons on the playback device.

If your product is being used as an external player please check if the connection cable (for example HDMI, Scart, etc.) is properly plugged in. If you are unsure then unplug them and reiinsert them to make sure they are connected and seated correctly.

With the error description you have provided, we can use our diagnostic app to determine if it is a fault.

If you have no sound or the volume is too low from the connected speakers or headphones?

Does the power outlet, you have connected your products power lead to, work?

This could be due to a too low refresh rate (Hertz).

There may be a cable break, one of the most common signs of wear on electrical equipment.

Check with the pixel error class if it is a warranty case.

The following steps may help if your device does not turn off.

Please check the power supply first.

Check the primary side power supply and, if present, the on / off switch of the power supply.

In this case, a residual current discharge (power supply reset) can help.

Battery powered devices offer some adjustment options to increase the runtime.

First, attach your device to a different power outlet and see if this results in the fuse tripping.

If the spots always remain in the same place even when the picture changes it will be pixel errors.

Windows offers Troubleshooting app for sound issues.

If a new battery is not detected, conditioning could help.

If your memory card is no longer recognized, it needs to be repaired or replaced.

Unfortunately, this behavior can have many causes.