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FAQs

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Why is my washer-dryer not starting the programme and displaying CL on the screen?

The childproof lock on your washer-dryer is activated.
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‎30.11.2023 10:45

Why do I get the error message: Please check dirty watertank on my MD 18379 mopping robot?

The contacts of the dirty water tank are dirty, clean them carefully.
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‎11.10.2023 10:49

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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‎11.10.2023 10:44

Why does my Ice Maker indicate a fault by flashing LEDs?

This can be caused by a lime layer on the floor.
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‎16.01.2024 14:29

Why does the device have a detergent compartment for prewash but no prewash programme?

The different models have the same structural components.
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‎05.07.2023 14:14

Why does my MEDION X50 SW Robot Vacuum display an error message despite a filled water tank?

Fill the water tank to 50% and shake to the right and left.
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‎21.08.2023 13:51

How can I set the start time of the MD 18500 Robot Vacuum Cleaner?

To set the start time, press the PLAN button on the remote control.
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‎22.09.2023 10:52

The robot vacuum cleaner ignores the virtual wall, what can I do?

Due to the routine clockwise rotation of the suction cups, it happens that the units themselves cover the virtual wall.
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‎22.09.2023 12:08

FAQs about the MEDION Robot Vacuum Cleaners

Answers to the most frequently asked questions about the robot vacuum cleaners.
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‎22.09.2023 11:00

What can I do if my cooling unit trips the RCD?

This FAQ gives tips on how to isolate the error.
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‎15.05.2023 13:27

Why does my cooling unit cause an unpleasant smell?

This may be due to a blocked drainage channel or a full drip tray.
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‎25.01.2024 11:53

What do I have to pay attention to after transporting a refrigerator?

Please observe the recommended rest periods before switching on.
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‎15.05.2023 13:31

Why can`t my cooling unit be switched on anymore?

This may be due to a faulty power supply.
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‎15.05.2023 13:30

How do I check the seal of my cooling unit?

In this FAQ we show you two possibilities.
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‎15.05.2023 13:22

Can I use the app of my robot vacuum cleaner on several mobile devices?

Log in with the same access data.
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‎09.10.2023 12:36

What can I do if my TV trips RCD?

This FAQ provides tips on how to isolate the error.
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‎01.09.2022 10:31

Why does my washer-dryer not draw any or too little water?

First of all, please check if all inlet valves are open.
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‎02.06.2022 09:24

What can I do if the water in my washer dryer does not get warm?

Please start a program for boil wash (90°C) and check whether the porthole heats up during the main wash cycle.
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‎02.06.2022 09:11

What can I do if the door of the washer dryer does not open?

First, make sure that there is no more water in the machine.
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‎20.04.2022 08:32

Why is the water not draining from my washer dryer?

If the unit does not pump out water, the drain filter may be clogged.
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‎20.04.2022 08:29
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