FAQs

In this FAQ we show you two possibilities.

Currently only one user can be added to the Fitness Pro App.

This FAQ provides tips on how to isolate the error.

Check the power supply first.

First of all, please check if all inlet valves are open.

Please start a program for boil wash (90°C) and check whether the porthole heats up during the main wash cycle.

With the mechanical aquastop system, you can see whether the aquastop has been triggered by the inspection window.

First, make sure that there is no more water in the machine.

Test the outlet against another appliance.

If the unit does not pump out water, the drain filter may be clogged.

The transport lock must be removed before initial start-up.

Carefully remove dirt and debris from the filter under running water.

There are two different variants, only one is changeable.

In this FAQ we explain where you can get codes for universal remote controls.

With the mechanical aquastop system, you can see whether the aquastop has been triggered by the inspection window.

The temperature of the water can be felt at the viewing window of your machine.

The temperature unit of the display is set incorrectly. It can be changed via a key combination.

You should definitely take a look at the following tips in advance.

Question Why does the water from the washing machine not drain away?   Answer If the device does not pump out water, the pump filter may be clogged. The water then remains inside the device and no longer flows out. The first thing to do is to remove the pump filter. Then clean it under running water. If a clogged pump filter can be ruled out, the machine should be pulled forward a bit and checked to make sure the drain hose is not kinked or crushed or below the water level of the drum. If the washing machine still does not work, it is necessary to have it checked by a service technician.   The information in this article refers to: MEDION washing machines ZAYBYC (IRIS-Symptom-Code_A12)   Article in other languages: Deutsch Review Date: 2023-01-04

The transport lock must be removed before initial start-up.