FAQs

In the following table you will find an overview of the HDMI versions.

This FAQ will help you with problems with your Wi-Fi network.

Here you will find answers to the most common questions about Wi-Fi connections.

Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.

Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.

Here you will find solutions for solving Bluetooth problems.

In case of app problems, follow the points in this FAQ.

Switch off the keyboard, remove the 2.4G receiver, press ESC + Q and plug the receiver back in. For the mouse, hold down the scroll wheel and the right mouse button while switching it on and then plug in the receiver. Bring both devices close to the receiver until the flashing stops.

The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.

A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.

Install the appropriate drivers again.

Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.

Here you will find information and packaging instructions for MEDION products in case of service.

Here you can find useful information about the Iconic Arcade.

You can find the error diagnosis on the MEDION Service page.

Either look in the system settings under ‘Info’ or open the command prompt and enter the command ‘systeminfo’. Both methods will show you the original installation date.

Open the Start menu and click on ‘Restart’ while holding down the ‘Shift’ key. Then select ‘Troubleshooting’, ‘Advanced options’ and then ‘UEFI firmware settings’ to go directly to the BIOS.

Install an update that optimises the sound settings. Download the file, unzip it, run the IFU_XE.exe and restart the PC after a power reset.

This FAQ tells you how to proceed.

ShowKeyPlus displays the installed keys.