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FAQs

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Here we explain why water leaks out of the side of your appliance.
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Here we explain why the appliance has rust stains.
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Error code E52 indicates that the water cannot drain properly.
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The aluminium cutlery or other aluminium parts must not come into contact with the dishes.
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This can happen if there are too few dishes in the appliance during the wash cycle.
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This can happen if the wrong detergent is used or rinse aid is spilled.
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The error codes E3 and E7 indicate a defect in the heater or sensor.
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If the device does not pump out water, this may be due to a blocked strainer.
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By opening the door immediately after the end of the programme, a stream of warm air should come out of the machine.
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The appliance is not drawing water, the water pressure is too low or the aquastop has been triggered.
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The error code E8 says that the corner valve is defective.
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This can happen if the wrong cleaner is used.
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This can happen due to a combination of too soft water and too much detergent.
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First, please check whether all inlet valves are open.
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You can calculate the water pressure approximately with the help of a 10-litre water bucket and a stopwatch
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Here we explain why your device cannot be switched on or the programme does not start.
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You can tell whether the Aquastop has been triggered and the valve has interrupted the water supply by looking at the window or the indicator field of the mechanical Aquastop system.
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You can find this information in the Windows Task-Manager.
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In this FAQ we explain the most common faults of your robot vacuum cleaner.
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Remote controls for older MEDION devices
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