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Why doesn't the display switch on or off automatically?

The display sensor must be recalibrated.

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‎15.04.2024 10:49

Why does the device get unusually warm?

Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.

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‎24.03.2026 13:46

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.

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100% helpful (1/1)

‎15.09.2025 08:22

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.

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‎18.12.2023 12:40

What do I do if I have a swollen battery on my unit?

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.

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‎04.11.2024 11:53

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.

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100% helpful (2/2)

‎09.10.2023 12:42

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.

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‎05.07.2023 14:09

FAQs about the MEDION Service App

Our service app for Windows and Android devices tests your product for all possible sources of error.

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100% helpful (2/2)

‎30.09.2025 19:59

Why does my device has a shorter battery life than specified?

In this article we explain why the battery life of your device may differ from the manufacturer's specifications.

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‎02.06.2022 09:42

How to open the user interface of my hotspot MD 62095?

The interface is only accessible via WIFI.

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‎01.03.2022 12:58

Why does the Status-LED of my hotspot MD 62095 light up red?

If there is no connection to your provider the LED lights up red.

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‎02.02.2022 09:26

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19