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FAQs

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Set the appropriate screen refresh rate (refresh rate).
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In case of app problems, follow the points in this FAQ.
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Here you will find solutions for solving Bluetooth problems.
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Install the appropriate drivers again.
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In this FAQ you will find important information about the transport mode.
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Contact the support and mention whitescreen and the code O38%.
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In this FAQ we show you a troubleshooting guide.
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This FAQ describes how to activate / deactivate private mode.
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The colour change cannot be set.
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Windows offers its own troubleshooting service that can help you immediately.
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You can find the error diagnosis on the MEDION Service page.
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This FAQ tells you how to proceed.
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Download the new firmware upgrade from our service page.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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ShowKeyPlus displays the installed keys.
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Tips and hints for the ERAZER Beast X30 series
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For some error symptoms there are currently no universal answers.
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Answers to frequently asked questions about the 5in1 Type-C docking station.
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Windows offers the troubleshooting app for sound problems.
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The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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