This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customise your cookie settings.
Accept
Reject
Preferences
39893members
139384posts
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:

Why does the door of the cooling unit no longer close properly?

Follow the instructions in this FAQ.
View full article
No ratings
‎02.01.2024 14:03

Why do I see rust in the interior or on the shelves of the cooling unit?

The rust comes from metallic objects.
View full article
No ratings
‎25.01.2024 09:36

Why does the floor remain wet after my robot vacuum cleaner has mopped?

You can change the amount of water dispensed in the Life+ app.
View full article
No ratings
‎11.12.2023 16:29

How do I set up a Wi-Fi connection for my robot vacuum cleaner?

Follow the individual points in this FAQ.
View full article
No ratings
‎12.12.2023 06:30

Can I use cleaning agents with my robot vacuum cleaner?

Additional cleaning agents can damage the robot vacuum cleaner.
View full article
No ratings
‎11.12.2023 13:02

How do I carry out a residual current discharge on my robot vacuum cleaner?

Follow the instructions in this FAQ.
View full article
No ratings
‎11.12.2023 12:59

FAQs for cleaning robotic vacuum cleaners.

You can find useful tips on cleaning your robot vacuum cleaner here.
View full article
100% helpful (1/1)
‎12.03.2024 08:43

How do I check the pressure resistance of my robot vacuum cleaner's shock sensors?

Follow the steps mentioned in this FAQ.
View full article
No ratings
‎11.12.2023 12:53

How do I clean the sensors of my robot vacuum cleaner?

Clean the sensor surfaces with a dry cloth.
View full article
100% helpful (1/1)
‎11.12.2023 12:49

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
View full article
No ratings
‎18.12.2023 12:40

Why is my washer-dryer not starting the programme and displaying CL on the screen?

The childproof lock on your washer-dryer is activated.
View full article
No ratings
‎30.11.2023 10:45

Why do I get the error message: Please check clean water tank?

The sensors are probably dirty or corroded. Here we explain how to proceed.
View full article
100% helpful (1/1)
‎02.01.2024 13:39

Why do I get the error message: Please check dirty watertank on my MD 18379 mopping robot?

The contacts of the dirty water tank are dirty, clean them carefully.
View full article
No ratings
‎11.10.2023 10:49

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
View full article
No ratings
‎11.10.2023 10:44

How do I set a No Go / No Wipe Zone on my robot vacuum cleaner?

Here you can read how to set up a No Go Zone.
View full article
100% helpful (1/1)
‎30.10.2023 12:38

How can I save a map with my robot vacuum cleaner?

This FAQ explains how to save a map.
View full article
100% helpful (1/1)
‎02.01.2024 14:02

Why does my robot vacuum cleaner constantly drive aimlessly or backwards?

Deactivate the scrubbing mode of your robot vacuum cleaner.
View full article
100% helpful (1/1)
‎08.11.2023 06:23

FAQs about the MEDION robot vacuum cleaner X20 SW+, X40 SW and X50 SW+

In this FAQ you will find useful information about your robot vacuum cleaner.
View full article
100% helpful (1/1)
‎16.04.2024 09:30

What should I do if I have charging problems with the MEDION X20 SW / X21 SW+ vacuum robots?

Follow the instructions in this FAQ.
View full article
100% helpful (2/2)
‎26.09.2023 13:27

Why does my Ice Maker indicate a fault by flashing LEDs?

This can be caused by a lime layer on the floor.
View full article
No ratings
‎16.01.2024 14:29
Top Contributors
Here users can share their experiences and knowledge among themselves.
 

Legal information

Cookie Notice
Privacy Policy
Terms of use
Legal Notice
 

MEDION products and shops

Where to buy
Spare parts shop
 
 
 

About MEDION

Contact
Service
About us
International
Career

Award 1
Award 2
Award 3