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FAQs

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FAQs on finding the type plate (MSN / MD number)

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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‎18.03.2025 12:54

What do I do if I have a swollen battery on my unit?

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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‎04.11.2024 11:53

How do I get my one-time password for the Xplora XGO2 (e. g. for ALDI TALK)?

The Xplora XGO2 Kidswatch cannot receive SMS. When registering, you create a customer account and complete the process without receiving SMS.
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‎29.10.2024 08:00

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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‎01.10.2024 12:58

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎17.01.2024 11:00

FAQs about the MEDION LIFE S2000 smartband

Answers to frequently asked questions about the LIFE S2000 smartband.
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‎16.01.2024 14:31

How do I connect my MD 61613 fitness bracelet to my smartphone?

You can find all the information you need in this FAQ.
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‎16.01.2024 14:30

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎18.12.2023 12:40

I have problems with the SIM card of my Xplora XGO2, what can I do?

The PIN protection must be deactivated before using.
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‎11.10.2023 10:44

FAQs about the MEDION E1000 fitness wristband

Answers to frequently asked questions about the operation and configuration of the fitness wristband.
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100% helpful (1/1)
‎31.08.2023 13:49

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

Is it possible to add multiple users of the MD 61687 scale to the Fitness Pro App?

Currently only one user can be added to the Fitness Pro App.
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100% helpful (1/1)
‎23.02.2023 07:23

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49
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