This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Cookie Policy. Click Preferences to customise your cookie settings.
Accept
Reject
Preferences
36615members
129194posts
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:

Is it possible to add multiple users of the MD 61687 scale to the Fitness Pro App?

Currently only one user can be added to the Fitness Pro App.
View full article
100% helpful (1/1)
‎23.02.2023 07:23

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
View full article
100% helpful (3/3)
‎28.09.2022 09:50

How do I connect my MD 61613 fitness bracelet to my smartphone?

First activate GPS and Bluetooth so that you can establish a connection.
View full article
No ratings
‎28.10.2021 13:57

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
View full article
50% helpful (1/2)
‎20.04.2021 10:27

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
View full article
50% helpful (2/4)
‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.
View full article
50% helpful (2/4)
‎20.04.2021 06:04

Why does my memory card not work?

This will tell you if your memory card is faulty.
View full article
50% helpful (1/2)
‎15.04.2021 08:05

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
View full article
100% helpful (1/1)
‎13.04.2021 07:48

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
View full article
100% helpful (1/1)
‎25.03.2021 06:47

My device shuts itself off, what can I do?

Please check the power supply first.
View full article
50% helpful (1/2)
‎18.03.2021 14:25

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
View full article
100% helpful (1/1)
‎17.03.2021 05:49
Top Contributors
MEDION Community
Here users can share their experiences and knowledge among themselves.
 

Legal information

Cookie Notice
Privacy Policy
Terms of use
Legal Notice
 

MEDION products and shops

Where to buy
Spare parts shop
 
 
 

About MEDION

Contact
Service
About us
International
Career

Award 1
Award 2
Award 3