This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customise your cookie settings.
Accept
Reject
Preferences
45234members
156030posts
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:

Why does the error 0xC004F200 occur when activating the pre-installed Office?

This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
View full article
No ratings
‎07.08.2024 13:34

What is the maximum amount of memory supported by my Windows operating system?

The maximum possible memory expansion depends on the Windows version.
View full article
No ratings
‎08.07.2024 13:55

How can I switch between tablet and desktop mode?

You can switch between tablet mode / desktop mode in the Info Centre.
View full article
No ratings
‎08.07.2024 10:10

How do I quickly find out whether my Windows is running in UEFI or BIOS mode?

The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
View full article
No ratings
‎08.07.2024 10:09

Black screen under Windows 10

The mouse pointer is visible, but otherwise the screen is black.
View full article
100% helpful (1/1)
‎04.07.2024 10:51

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).
View full article
100% helpful (1/1)
‎22.05.2024 10:30

Which HDMI version supports which function?

In the following table you will find an overview of the HDMI versions.
View full article
No ratings
‎06.05.2024 16:14

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
View full article
No ratings
‎06.05.2024 07:08

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
View full article
100% helpful (1/1)
‎30.04.2024 10:33

The monitor image flickers, which setting do I have to change?

Set the appropriate screen refresh rate (refresh rate).
View full article
100% helpful (1/1)
‎26.04.2024 15:10

Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.
View full article
No ratings
‎22.04.2024 10:26

FAQs on how to fix Bluetooth problems under Windows 10

Here you will find solutions for solving Bluetooth problems.
View full article
No ratings
‎22.04.2024 10:21

Why is the hard drive or CD / DVD / BluRay drive not working properly?

Install the appropriate drivers again.
View full article
No ratings
‎09.04.2024 13:21

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
View full article
No ratings
‎18.12.2023 12:40

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
View full article
100% helpful (1/1)
‎09.10.2023 12:42

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.
View full article
100% helpful (1/1)
‎04.08.2023 12:37

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
View full article
No ratings
‎05.07.2023 14:09

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
View full article
100% helpful (3/3)
‎07.06.2023 14:03

My Windows 10 computer does not play any sound.

Windows offers the troubleshooting app for sound problems.
View full article
No ratings
‎01.02.2023 09:44

Why can't I connect my mouse and keyboard set?

The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
View full article
No ratings
‎27.09.2022 12:52
Top Contributors
Here users can share their experiences and knowledge among themselves.
 

Legal information

Cookie Notice
Privacy Policy
Terms of use
Legal Information
 

MEDION products and shops

Where to buy
Spare parts shop
 
 
 

About MEDION

Contact
Service
About us
International
Career

Award 1
Award 2
Award 3