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FAQs

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Black screen under Windows 10

The mouse pointer is visible, but otherwise the screen is black.
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100% helpful (1/1)
‎04.07.2024 10:51

What do I do if I have forgotten the password for a Microsoft account?

Restore your Microsoft account with the help of this FAQ.
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‎24.06.2024 13:31

How do I find out if my computer supports TPM 2.0?

This FAQ shows you two options for checking whether your computer supports TPM 2.0.
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‎15.05.2024 08:57

Which Windows 10 version will I get when I upgrade?

With a Windows 10 upgrade, the Windows 10 versions offered correspond to the installed Windows 7 and Windows 8 editions.
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‎14.05.2024 09:37

How do I activate the administrator account?

This FAQ explains how to activate the admin account.
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‎13.05.2024 14:10

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
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‎06.05.2024 07:08

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
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100% helpful (1/1)
‎30.04.2024 10:33

FAQs on how to fix Bluetooth problems under Windows 10

Here you will find solutions for solving Bluetooth problems.
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‎22.04.2024 10:21

Why does the operating system work too slowly or crash?

If you have problems with the operating system, proceed as described in this FAQ.
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‎15.04.2024 14:11

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎18.12.2023 12:40

How can I display the original installation date of my Windows operating system?

Proceed as described in this FAQ.
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‎13.11.2023 12:41

How do I start Safe Mode under Windows 10?

This FAQ explains how to start Safe Mode in Windows 10.
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‎19.01.2024 08:28

How do I call up the BIOS from Windows?

You can find the necessary steps in this FAQ.
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‎20.09.2023 13:27

Windows 10 no longer mounts (opens) ISO files, what can I do?

Uninstalling all entries of the Microsoft virtual DVD-ROM drive device from the Device Manager removes the error.
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100% helpful (1/1)
‎16.01.2024 14:38

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
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100% helpful (1/1)
‎09.10.2023 12:42

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
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‎05.07.2023 14:09

My Windows 10 computer does not play any sound.

Windows offers the troubleshooting app for sound problems.
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‎01.02.2023 09:44

How do I fix boot errors on Windows 10 and 11?

Here we will introduce you to ways in which you can bring your device back into working order.
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67% helpful (2/3)
‎19.12.2022 11:49

FAQs about the MEDION Service App

Our service app for Windows and Android devices tests your product for all possible sources of error.
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100% helpful (2/2)
‎07.09.2022 08:58

How do I keep a specific window always in the foreground in Windows?

This is made possible by the Windows PowerToys.
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‎30.06.2022 07:38
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