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Why is the device not connected via USB?
This FAQ gives you information if the USB connection does not work.
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What is the meaning of the keys of M.2 SSDs?
Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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What can I do if my memory card is no longer recognized?
If your memory card is no longer recognized, it needs to be repaired or replaced.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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What is the maximum amount of memory supported by my Windows operating system?
The maximum possible memory expansion depends on the Windows version.
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What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Featured Knowledge Base Article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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