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FAQs

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Please make sure the battery or batteries are inserted correctly into your product.
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Please test another socket in another circuit.
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Check if the microphone is connected to the correct input.
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For some error symptoms there are currently no universal answers.
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This could be due to the sound settings.
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You can test with a digital camera if the remote control emits a signal.
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The function of infrared connections requires unrestricted visual contact.
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This will tell you if your memory card is faulty.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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The following steps may help if your device does not turn off.
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Please check the power supply first.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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In this case, a residual current discharge (power supply reset) can help.
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First, attach your device to a different power outlet and see if this results in the fuse tripping.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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The alarm center receives firmware updates via OTA (Over the Air).
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