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FAQs

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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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Here you will find information and packaging instructions for MEDION products in case of service.
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You can find the error diagnosis on the MEDION Service page.
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Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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For some error symptoms there are currently no universal answers.
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The following steps may help if your device does not turn off.
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Please test another socket in another circuit.
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This will tell you if your memory card is faulty.
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First, attach your device to a different power outlet and see if this results in the fuse tripping.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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