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FAQs

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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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The MEDION MD 12090 slush ice maker prepares various slushies and drinks in 30-45 minutes, with a 2.6 litre capacity, five consistency modes and an integrated child safety lock.
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Check whether the overheating protection has been triggered and carry out a reset if necessary.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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The baskets can be used individually by selecting basket 1 only. The second basket remains off, but can warmed up by the heat from the first.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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The baskets have the dimensions of 15.5 cm (6.1 inch) in width, 12.5 cm (4.9 inch) in height, and 23 cm (9.0 inch) in depth.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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First check the power connection and settings. For optimum results, follow the recommended filling quantity, adjust the temperature and cooking time, divide the food evenly and clean the device regularly.
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The cause is usually that the ice cream consistency is too firm.
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For optimum ice cream consistency, follow the points in this FAQ.
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The appliance may be dirty, clean all parts and the inside of the machine.
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This FAQ tells you more about microwave oven use.
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The existing cover is not a transport lock, but a splash guard.
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Flashes or sparks in the microwave are caused by dirt, metal objects or a scratched coating. Switch off the microwave immediately to prevent damage.
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Check the type of microwave you have and set it correctly with the help of this FAQ.
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Some of the accessories can be found in the disc storage compartment.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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