FAQs

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

First check the power connection and settings. For optimum results, follow the recommended filling quantity, adjust the temperature and cooking time, divide the food evenly and clean the device regularly.

The cause is usually that the ice cream consistency is too firm.

For optimum ice cream consistency, follow the points in this FAQ.

The appliance may be dirty, clean all parts and the inside of the machine.

This FAQ tells you more about microwave oven use.

The existing cover is not a transport lock, but a splash guard.

Check the points in this FAQ.

Check the type of microwave you have and set it correctly with the help of this FAQ.

Some of the accessories can be found in the disc storage compartment.