FAQs

If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.

In the following table you will find an overview of the HDMI versions.

If your operating system does not start, proceed as described in the FAQ.

If your web radio goes off when you lock the screen, this is due to standby mode. Set Never in the power options to prevent this.

The maximum possible memory expansion depends on the Windows version.

This FAQ offers solutions for unusual heating of the device.

Open the Windows settings with the key combination ‘Windows’ + ‘i’, go to ‘Accounts’ and then to ‘Login options’.

Install the software patch by downloading the file, unzipping it and executing it with administrator rights to activate the CoPilot button.

You can switch between tablet mode / desktop mode in the Info Centre.

The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.

Install the appropriate drivers again.

Due to their mechanical components, hard drives can make noises. If unusual noises occur, it is recommended to check the status of the hard drive using system commands and, if necessary, to use the manufacturer's diagnostic software.