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FAQs

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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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Here you will find information and packaging instructions for MEDION products in case of service.
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This FAQ will help you if you are unable to install an app.
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If the MEDION Life+ app reports that the user does not exist, use the Forgot Password function on the MEDION website to receive a new password by e-mail.
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Go to the device settings, select Connections and activate Mobile Hotspot and Tethering. Optionally, you can set a name and password for the network, after which you can connect other devices via Wi-Fi.
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To connect an Android device to a PC, activate the Media Transfer Protocol (MTP) via the drop-down menu after connecting the USB cable. If it does not work, try reconnecting the cable or restarting the device.
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