FAQs

Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.

Currently only one user can be added to the Fitness Pro App.

To connect an Android device to a PC, activate the Media Transfer Protocol (MTP) via the drop-down menu after connecting the USB cable. If it does not work, try reconnecting the cable or restarting the device.

If there is no connection to your provider the LED lights up red.

If the MEDION Life+ app reports that the user does not exist, use the Forgot Password function on the MEDION website to receive a new password by e-mail.

Go to the device settings, select Connections and activate Mobile Hotspot and Tethering. Optionally, you can set a name and password for the network, after which you can connect other devices via Wi-Fi.