FAQs

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

During cooling, the compressor continues to run.

The temperature settings range between 16° C and 32° C (60.8° F and 89.6° Fahrenheit).

The cause is usually that the ice cream consistency is too firm.

For optimum ice cream consistency, follow the points in this FAQ.

The appliance may be dirty, clean all parts and the inside of the machine.

This FAQ describes how to proceed.

Switch off the refrigerator, unplug the mains plug, remove the lamp cover and replace the bulb with a suitable one.

If warm air gets inside the fridge, the moisture will freeze when it cools down. To avoid this, the door should not be left open for long, it must close properly and only cooled food should be placed inside.