FAQs

You should definitely take a look at the following tips in advance.

Question Why does the water from the washing machine not drain away?   Answer If the device does not pump out water, the pump filter may be clogged. The water then remains inside the device and no longer flows out. The first thing to do is to remove the pump filter. Then clean it under running water. If a clogged pump filter can be ruled out, the machine should be pulled forward a bit and checked to make sure the drain hose is not kinked or crushed or below the water level of the drum. If the washing machine still does not work, it is necessary to have it checked by a service technician.   The information in this article refers to: MEDION washing machines ZAYBYC (IRIS-Symptom-Code_A12)   Article in other languages: Deutsch Review Date: 2023-01-04

The transport lock must be removed before initial start-up.

Tipps for cleaning washing machines.

The door remains closed until all water has been removed.

Electrical devices require a reliable power supply.

There is a printing error in the operating instructions.

First disconnect the dishwasher from the mains.

There are two different variants.

The error code E8 says that the corner valve is defective.

If there is a whistling noise, then the tap of the water inlet is probably not turned on properly, or food residues have slipped through the sieve and are hanging in the drain hose.

Error code E52 indicates that the water cannot drain properly.

The aluminium cutlery or other aluminium parts must not come into contact with the dishes.

This can happen if there are too few dishes in the appliance during the wash cycle.

This can happen if the wrong detergent is used or rinse aid is spilled.

The error codes E3 and E7 indicate a defect in the heater or sensor.

If the device does not pump out water, this may be due to a blocked strainer.

You can tell whether the Aquastop has been triggered and the valve has interrupted the water supply by looking at the window or the indicator field of the mechanical Aquastop system.

By opening the door immediately after the end of the programme, a stream of warm air should come out of the machine.

This can happen if the wrong cleaner is used.