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FAQs

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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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Here you will find information and packaging instructions for MEDION products in case of service.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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The 230 V AC output is automatically switched off after 60-80 minutes to protect the battery from deep discharge.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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You can find the error diagnosis on the MEDION Service page.
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For some error symptoms there are currently no universal answers.
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