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FAQs

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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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It means that problems occurred during the download / the web server delivered an error.
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Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
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The maximum possible memory expansion depends on the Windows version.
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You can switch between tablet mode / desktop mode in the Info Centre.
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The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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The mouse pointer is visible, but otherwise the screen is black.
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Before you change the fan control, the power supply unit must be switched off.
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In the following table you will find an overview of the HDMI versions.
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This FAQ will help you with problems with your Wi-Fi network.
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Here you will find answers to the most common questions about Wi-Fi connections.
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In case of app problems, follow the points in this FAQ.
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Here you will find solutions for solving Bluetooth problems.
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Install the appropriate drivers again.
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Optimise performance with the appropriate settings in the BIOS.
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Windows offers its own troubleshooting service that can help you immediately.
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You can find the error diagnosis on the MEDION Service page.
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Information on the maximum memory expansion, the front pin assignment and M.2 slots.
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Here you will find detailed technical information about the mainboard
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