This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customise your cookie settings.
Accept
Reject
Preferences
40925members
142181posts
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:

Why can't I leave the S mode?

Temporarily install another language, change your system to it and now exit S-mode.
View full article
No ratings
‎21.10.2021 07:46

Why do some keys output different characters than printed?

Depending on the selected language, keyboards have different layouts.
View full article
No ratings
‎02.06.2022 09:40

Why doesn't my computer play Ultra HD Blu-Ray discs anymore?

Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
View full article
No ratings
‎20.01.2022 13:37

My AKOYA E27403 AIO PC has no audio output after cold start, what can I do?

Follow the instructions in the installation guide in this FAQ.
View full article
No ratings
‎18.08.2023 13:22

How do I turn Fast Startup off or on in Windows?

You can find the setting in the Control Panel under Power Options.
View full article
No ratings
‎18.03.2022 10:22

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
View full article
No ratings
‎18.12.2023 12:40

Why does my HDD / SSD have less space than specified?

Different numeral systems cause storage capacities to be represented differently.
View full article
No ratings
‎16.11.2021 08:50

How can I display the original installation date of my Windows operating system?

Proceed as described in this FAQ.
View full article
No ratings
‎13.11.2023 12:41

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
View full article
100% helpful (1/1)
‎17.01.2024 11:00

Why does the error 0xC004F200 occur when activating the pre-installed Office?

This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
View full article
No ratings
‎07.08.2024 13:34

Which HDMI version supports which function?

In the following table you will find an overview of the HDMI versions.
View full article
No ratings
‎06.05.2024 16:14

Why does the operating system not start?

If your operating system does not start, proceed as described in the FAQ.
View full article
No ratings
‎22.04.2024 10:29

Why does the device get unusually warm?

This FAQ offers solutions for unusual heating of the device.
View full article
No ratings
‎08.04.2024 09:46

Why is the hard drive or CD / DVD / BluRay drive not working properly?

Install the appropriate drivers again.
View full article
No ratings
‎09.04.2024 13:21

How can I find out if my device supports Windows Hello?

This FAQ shows you how to find out whether the device supports Windows Hello.
View full article
No ratings
‎08.07.2024 10:21

How do I quickly find out whether my Windows is running in UEFI or BIOS mode?

The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
View full article
No ratings
‎08.07.2024 10:09

Why does my web radio switch off when I lock my screen?

In this FAQ we explain how to keep your web radio running.
View full article
No ratings
‎10.07.2024 06:54

What is the maximum amount of memory supported by my Windows operating system?

The maximum possible memory expansion depends on the Windows version.
View full article
No ratings
‎08.07.2024 13:55

How can I switch between tablet and desktop mode?

You can switch between tablet mode / desktop mode in the Info Centre.
View full article
No ratings
‎08.07.2024 10:10

Black screen under Windows 10

The mouse pointer is visible, but otherwise the screen is black.
View full article
100% helpful (1/1)
‎04.07.2024 10:51
Top Contributors
Here users can share their experiences and knowledge among themselves.
 

Legal information

Cookie Notice
Privacy Policy
Terms of use
Legal Notice
 

MEDION products and shops

Where to buy
Spare parts shop
 
 
 

About MEDION

Contact
Service
About us
International
Career

Award 1
Award 2
Award 3