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Why can't I leave the S mode?
Temporarily install another language, change your system to it and now exit S-mode.
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Why do some keys output different characters than printed?
Depending on the selected language, keyboards have different layouts.
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Why doesn't my computer play Ultra HD Blu-Ray discs anymore?
Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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My AKOYA E27403 AIO PC has no audio output after cold start, what can I do?
Follow the instructions in the installation guide in this FAQ.
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How do I turn Fast Startup off or on in Windows?
You can find the setting in the Control Panel under Power Options.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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Why does my HDD / SSD have less space than specified?
Different numeral systems cause storage capacities to be represented differently.
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How can I display the original installation date of my Windows operating system?
Proceed as described in this FAQ.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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Why does the error 0xC004F200 occur when activating the pre-installed Office?
This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
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Which HDMI version supports which function?
In the following table you will find an overview of the HDMI versions.
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Why does the operating system not start?
If your operating system does not start, proceed as described in the FAQ.
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Why does the device get unusually warm?
This FAQ offers solutions for unusual heating of the device.
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Why is the hard drive or CD / DVD / BluRay drive not working properly?
Install the appropriate drivers again.
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How can I find out if my device supports Windows Hello?
This FAQ shows you how to find out whether the device supports Windows Hello.
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How do I quickly find out whether my Windows is running in UEFI or BIOS mode?
The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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Why does my web radio switch off when I lock my screen?
In this FAQ we explain how to keep your web radio running.
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What is the maximum amount of memory supported by my Windows operating system?
The maximum possible memory expansion depends on the Windows version.
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How can I switch between tablet and desktop mode?
You can switch between tablet mode / desktop mode in the Info Centre.
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Black screen under Windows 10
The mouse pointer is visible, but otherwise the screen is black.
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Featured article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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