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FAQs

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Check whether the transport protection film is still on the display and remove it if necessary.
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Clouding or the torch effect occurs on televisions with side LED backlighting when the light-conducting plastic panel becomes uneven due to overheating. Avoid heat sources such as heaters or direct sunlight and ensure sufficient air circulation.
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Download the original software from the MEDION website, unzip the file on a USB stick and follow the instructions in the installation guide.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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The mouse pointer is visible, but otherwise the screen is black.
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This could be due to a too low refresh rate (Hertz).
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Set the appropriate screen refresh rate (refresh rate).
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