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FAQs

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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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The temperature settings range between 16° C and 32° C (60.8° F and 89.6° Fahrenheit).
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This FAQ tells you more about microwave oven use.
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The "OFF" position on the controller is only the lowest temperature that can be set.
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The existing cover is not a transport lock, but a splash guard.
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Flashes or sparks in the microwave are caused by dirt, metal objects or a scratched coating. Switch off the microwave immediately to prevent damage.
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Check the type of microwave you have and set it correctly with the help of this FAQ.
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Check the points in this FAQ.
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Check the points in this FAQ.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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