About RAZZ

hi @lorrywilson     have you performed any trouble shooting? have you checked that all drivers are up to date, or performed a full factory reset? check game settings are set correctly? is it only these games mentioned? is the unit overheating?   You can run the Medion service app to verify for any hardware issue - https://www.medion.com/gb/service/service-app   any further information you have would be helpful.   MSN ? to identify the unit   thanks     ... View more

dear @lorrywilson ,   have you managed to find a solution here? or are you still getting issues.   thanks  ... View more

hi @vkousik    the error Kernel-Power: Event ID 41Task category: 63 is mostly caused by a faulty Power Supply so I suggest that you replace your PSU, and verifying your plugs. If you contact Medion they will be able to assist in getting a new power supply sent to you for UK and Ireland - Tel: 0333 3213106    Tel (IE): 1800 992 508     for other countries please check website https://www.medion.com/gb/service/    If you could supply the units MSN number and if you know the current BIOS version I can check for latest versions. Thanks  ... View more

dear @hayolie    I apologise but I am still not able to identify the exact unit maybe the Dutch community can help   https://community.medion.com/t5/Nederlands/ct-p/NL   thanks ... View more

Dear @hayolie    please can you confirm the MS of this unit so we can fully identify and try and assist, as MD62157 was sold in several different countries with different specs.   thanks  ... View more

Dear @Mendy ,   I see this product was sold on the European market and not in the UK so it maybe easier for you to get assistance via our other communities, or contact Medion directly in those countries.   French speaking - https://community.medion.com/t5/Fran%C3%A7ais/ct-p/FR Dutch - https://community.medion.com/t5/Nederlands/ct-p/NL German - https://community.medion.com/t5/Deutsch/ct-p/DE   Thanks     ... View more

dear @Mitcheroo    if you can confirm the MSN of the unit, it will be easier to verify, however to my knowledge there is no suck physical key but only through the control centre.   Thanks  ... View more

Dear @MineRoyal    I see you have purchased your unit from C'discount are you in France ?   I can suggest using the French community https://community.medion.com/t5/Fran%C3%A7ais/ct-p/FR    Or contacting Medion France directly for better assistance with this product -   If you are in the UK please supply the MSN and SN number so we can fully identify your product to further assist.    Crashing units can be caused by multiple factors, (have you verified all drivers and Windows updates have been performed?)      French contact details- Assistance téléphonique du lundi au vendredi de 9h à 19h. Tel (depuis la France) : 02 43 16 60 30 (non surtaxé) Produits Hors Garantie : 0 892 35 05 40 (0,40 €/min) Thanks  ... View more

Dear @Morgorit    please could you supply the MSN number 9found on the back of the unit) so we can fully identify and assist.   Thanks  ... View more

dear @Cyanogen    Sorry for the late replay.   Has your issue been resolved?   connecting an external monitor to a laptop and expecting it to have the same MHZ is unlikely. The most likely cause of the issue is that the resolutions of each monitor are different and so the HDMI cannot keep up the same speeds.  If you are referring to the ribbon between the mainboard and the input ports, this will need to be assessed and tested to see if this is causing the issue.   there are way to many factors to take in when trying to troubleshoot the reported fault, so finding the exact issue will be very difficult with out testing the unit and monitors, and it will be deferent for every user.   thanks  ... View more

dear @Vontrox    the Dutch community forum may be able to assist as well    https://community.medion.com/t5/Nederlands/ct-p/NL   Thanks Sam  ... View more

dear @Vontrox    Please contact Medion NL-  https://www.medion.com/nl/service/   Thanks  ... View more

dear @Cemdesuka    Sorry for the late reply, is this matter solved or do you still require assistance?    If you can supply the MSN number of your unit we can look into your request.   Thanks  ... View more

dear @laurent329    Please find the latest BIOS version below-    V1.07.03RME1 , which can be downloaded here. If questions appear, you can feel free to ask them. Disclaimer: Please be aware, that for any errors, caused by the execution of this update, Medion do not accept any responsibility for damage or lost of data. ... View more

Good morning @Vontrox ,   The temperatures do not look normal and can be dangerous to you unit, please ensure that the unit is used on a hard surface and that the vents are not block, I would suggest contacting Medion directly to have your unit assessed and repaired if needed, as over time this will cause serous damage to your unit running at these high temperatures.   Please find Medion UK's contact details below- You can call or email with your all unit details and a copy of your proof of purchase so Medion can register your unit and assist in any other questions.    MEDION Electronics UK 120 Faraday Park  Faraday Road    Dorcan    Swindon    SN3 5JF    Tel: 0333 3213106    Web: www.medion.co.uk   Email: hotline.email@medion.com    ... View more

hi @Booce    there can be several causes that are making yoiur unit beep-   Overheating: If your computer is overheating, it may make beeping sounds as a warning and slow down to prevent damage. Make sure your computer is well-ventilated and not covered by anything that could block its air vents. You can also try cleaning the vents and fans to remove any dust or debris that might be blocking airflow.   Hardware issues: Beeping sounds can also indicate a hardware problem, such as a failing hard drive or RAM. If you suspect a hardware issue, you may want to run a diagnostic test to check for problems. If you’re not comfortable doing this yourself, you can take your computer to a professional for help.   Malware or virus infection: A malware or virus infection can cause your computer to slow down and make beeping sounds. Make sure your antivirus software is up to date and run a full scan to check for infections. If you find any malware or viruses, follow the instructions provided by your antivirus software to remove them.   Too many programs running: If you have too many programs running at the same time, your computer may slow down and make beeping sounds. Try closing any programs or windows that you’re not using to free up resources.   Try to run the Medion service app to check for hardware issues. https://www.medion.com/gb/service/service-app   thanks      ... View more

dear @Coxy1 ,   please follow link for update  https://community.medion.com/t5/ERAZER-Gaming/Erazer-X40-Issues/m-p/152114#   MEDION AG accepts no liability whatsoever for any data loss or hardware or software errors that occur as a result of BIOS updates. The customer acknowledges this when performing the update.   Thanks  ... View more

dear @Ciderspace666    Please find Medion UK's contact details below- You can call or email with your all unit details and a copy of your proof of purchase so we can register your unit and assist in any other questions.    MEDION Electronics UK 120 Faraday Park  Faraday Road    Dorcan    Swindon    SN3 5JF    Tel: 0333 3213106    Web: www.medion.co.uk   Email: hotline.email@medion.com    Thnaks ... View more

Dear @rgj2080    Please reply with your MSN and SN and we can verify/update Medion's website to show the latest driver updates etc.   A lot of the latest drivers/updates are within latest Windows updates.   Thanks ... View more

@rdmd    unfortunately your drive is only compatible with devices running the following operating systems- Microsoft Windows XP, Windows Vista, Windows 7 Thanks    ... View more

Hi @rdmd    It sounds like the external drive will not be compatible due to the age, if you could reply with the MSN or MD number (should be found on a small sticker on the device) I can verify its compatibility.   thanks  ... View more

Dear @MrArdi,   I am not sure what you are asking for? BIOS update ? OS software?   please can we get the MSN of the whole unit and current BIOS version    thanks  ... View more

Dear @loganH, Please let us know the current BIOS version you are using so we can check for an updated BIOS    thanks  ... View more

Dear @kim33k , We are extremally sorry for this situation you have found yourself in, as I have no case details on here it is difficult for me to look into this case however if you could email escalation@medion.com with your Medion account details I will be able to look into this, you should have been advised not to send any accessories (charger etc) with your unit as our workshop is set up with power supplies for all unit types and these are not needed.   thanks    ... View more

Good afternoon Luka,   unfortunately Medion only ship to the county of origin on our websites however 3rd party retailers may offer a service to ship to Croatia, you will have to contact separate retailers to request this.   The link shows our official UK retailers-  https://www.medion.com/gb/where-to-buy/    thanks  ... View more

Dear @donald    I am sorry to hear you are having all these issues as I am based in the UK for support here all I can suggest is to contact the Danish service. https://www.medion.com/dk/service/contact    Mandag til fredag: 8:30 - 20:00 Uhr Lørdag, søndag and på helligdage: 10:00 - 18:00 Uhr MULTIMEDIA HOTLINE for PC, notebook, PC-tilbehør og monitore   Telefon: (+45) 70 21 20 24 Fax :(+45) 70 21 20 29 FORBRUGERELEKTRONIK HOTLINE for TV, foto, video, hvidevarer, mindre apparater og fritidsapparater   Telefon: (+45) 70 21 20 25 Fax :(+45) 70 21 20 29   Thanks  ... View more