About RAZZ

Dear @loganH, Please let us know the current BIOS version you are using so we can check for an updated BIOS    thanks  ... View more

Dear @kim33k , We are extremally sorry for this situation you have found yourself in, as I have no case details on here it is difficult for me to look into this case however if you could email escalation@medion.com with your Medion account details I will be able to look into this, you should have been advised not to send any accessories (charger etc) with your unit as our workshop is set up with power supplies for all unit types and these are not needed.   thanks    ... View more

Good afternoon Luka,   unfortunately Medion only ship to the county of origin on our websites however 3rd party retailers may offer a service to ship to Croatia, you will have to contact separate retailers to request this.   The link shows our official UK retailers-  https://www.medion.com/gb/where-to-buy/    thanks  ... View more

Dear @donald    I am sorry to hear you are having all these issues as I am based in the UK for support here all I can suggest is to contact the Danish service. https://www.medion.com/dk/service/contact    Mandag til fredag: 8:30 - 20:00 Uhr Lørdag, søndag and på helligdage: 10:00 - 18:00 Uhr MULTIMEDIA HOTLINE for PC, notebook, PC-tilbehør og monitore   Telefon: (+45) 70 21 20 24 Fax :(+45) 70 21 20 29 FORBRUGERELEKTRONIK HOTLINE for TV, foto, video, hvidevarer, mindre apparater og fritidsapparater   Telefon: (+45) 70 21 20 25 Fax :(+45) 70 21 20 29   Thanks  ... View more

Hi @CitywideMars50 , Regarding changing your screen we @ medion can only advise on replacing original parts not upgrades, Looking at your unit you would have to change the whole units casing for a flattening hinge to be attached and this would not be able to fit in the internal components correctly. For a touch screen to be installed you may need further hardware components & software added again which may not fit or be compatible.   we would advise against this or at least check with a professional to see what you would need.   thanks   Upgrades and modifications to your PC/laptop should only be carried out by a qualified specialists. If you do not have the necessary qualifications, have the work carried out by a qualified service technician ... View more

Dear @Medionfreak42    Unfortunately there is no possibility to unlock XMP for these board. Please make sure Valorant has not capped the FPS. There is an option within the settings. Boosting FPS will make no difference visually as the human eye cannot really see beyond 60.   Things that will affect FPS.   Background apps Screen resolution Is the charger plugged in? General settings.   Return the device because of a potentially subpar motherboard? This will be your personal choice with the retailer Attempt to update the BIOS in the hopes of unlocking XMP and improving performance? no possibility to unlock XMP for these board Thanks Sam ... View more

Hi @simec    Unfortunately due to the age of this unit 2010 we do not hold much information on it, have you verified all the screws have been full removed? there are several hidden by the HDMI ports and maybe under the stand.      Thanks      ... View more

Hi  @justincr83     please find a link for all updates/drivers from the Medion website for your unit.   https://www.medion.com/gb/service/product-detail/30027171    If you require further assistance we would need your current BIOS version so we can check for a current version.   Thanks    ... View more

Hi @  donald   If the unit has been recently purchased from Aldi and within 30 days you can return to the store for a replacement/refund.   if this delay has passed please contact Medion customer service for a warranty solution.   https://www.medion.com/gb/service/contact  MEDION Electronics UK Tel: 0333 3213106    Tel (IE): 1800 992 508    ... View more

Hi @ therealjojo   please try to reinstall the control centre-   Software: Control Center 3, Version 2.25 Download: cdn.medion.com/downloads/treiber/14_ControlCenter_Crawler_E10.zip  reinstall the updated Control Center service. The UniwillService_3.33.24.0_.exe file required for this can be downloaded from the MEDION Service Portal. Afterwards the full options will be available in the ERAZER Control Center again. ... View more

Hi,   If you can supply the MSN of the unit, found on the underside back on a sticker and the current BIOS version being used we can check if we have one available.  ... View more

Hi,   we would advise contacting our contact centre for further support on this unit as it should still be in warranty.     Tel: 0333 3213106    Tel (IE): 1800 992 508    Fax: +44 (0) 871 200 2079    Web: www.medion.co.uk    ... View more

Hi, If you use the F11 full factory reset this will wipe all data on the unit leaving only the recovery partition.       ... View more

At the moment the cooling system is only available for sale on our German site for delivery only in Germany, as we do not sell Medion products directly in the UK you will have to check with one of our official retailers if they will be stocking this -   https://www.medion.com/gb/where-to-buy/index.html   ... View more

Hi,   if parts are available they will be on the Medion service shop when searching with the units MSN or MD numbers.   https://www.medion.com/medionserviceshop/welcome   Thanks  ... View more