About RAZZ

hi @Gadta89 @Igor28    I have opened an investigation with Medion to see if they are able to assist and get the correct fix for your CPU via a BIOS update for your board, as this comes from the board manufacturer ESC unfortunately there may be a slight delay,    as soon as I get an update we I be in  contact,   Thanks ... View more

Hi   Just adding that you can also purchase spare parts from https://www.medion.com/medionserviceshop/en/  ... View more

Dear @Kez-A    From my understanding your laptop is within the warranty period so if there is no physical damage it will covered and a the keyboard will be replaced.  Please contact your local Medion service centre by phone/email to book a warranty repair. https://www.medion.com/gb/service/contact    (your serial number will be available in the BIOS)   Thanks  ... View more

Hi @Dazza    Please can you supply a bit more information on your issue? and also some identification of the unit MSN? MD?     Thanks  ... View more

hi @anigan  It sounds like you're encountering a watermark or overlay issue when copying VHS tapes to DVDs using the MD 81664 VHS-DVD recorder. This kind of artifact typically occurs due to several potential reasons related to the settings of your device, the VHS tape, or even the DVD you're using. Here are a few things to try and troubleshoot the problem: . Check the Source Tape Copy Protection: Some VHS tapes have copy protection mechanisms like Macrovision, which can add watermarks or distortion during the copying process. If the watermark you're seeing corresponds with an intermittent pattern or appears more frequently on certain tapes, it might be due to copy protection on the VHS. Tape Condition: If the VHS tape is damaged or has visible degradation, this could also cause artifacts during the copying process. . Check Recorder Settings Menu or Setup Options: Look for any settings in the recorder's menu that might relate to "overlay", "watermark", "branding", or "background" features. The MD 81664 might have some feature activated that’s causing this watermark. Recording Format: Make sure you are using the correct format for the DVD (e.g., DVD-R, DVD+R, etc.). Some formats might cause unexpected behavior with certain recorders. . Try a Different DVD Media Some DVDs or the type of discs you are using may not be fully compatible with your recorder, which can result in unusual artifacts or watermarks. Try using a different brand or type of blank DVD to see if that helps resolve the issue. Manuals can be found on https://www.medion.com/fr/service/topic/medion-products?msnCheck=81664%20    Thanks  ... View more

Hi @sifares    You can wait for it to be available directly from Medion or verify online with a 3rd party retailer.   I have noticed this Swiss retailer has it https://www.galaxus.ch/fr/s1/product/erazer-kit-de-refroidissement-beast-x40-refroidissement-a-eau-pour-gpu-24408215     Thanks  ... View more

Hi    Do you have the MSN number of your unit and the BIOS version you tried to update to? to identify   Was there a particular reason you needed to update the BIOS as not always necessary unless you have changed a hardware component.   I hope it has not bricked your motherboard.   You can try flashing the BIOS by removing the CMOS battery.   Thanks  BIOS updates generally don't boost performance, but they can fix bugs related to specific hardware or add compatibility for new devices. Motherboard manufacturers warn against updating your motherboard if your PC is working normally.   MEDION DISCLAIMER we (Medion) do not accept any responsibility for damage or lost of data in case of any error, caused by the execution of updates to the BIOS and the unit   Upgrades and modifications to your PC/laptop should only be carried out by a qualified specialists. If you do not have the necessary qualifications, have the work carried out by a qualified service technician       @Mark- ... View more

Hi @Wolffel    Due to the age of this unit I am not sure it will be available new anywhere as PC 's have moved away from 3.5 disk drives and optical drives, you may have to search online with a 3rd party retailers, or used PC retailers.  Her is a link for Medion's official retailers in Spain -  https://www.medion.com/es/donde-comprar/    thanks  ... View more

Hi   as per unit specs MSN 30023793, your unit comes with 2 disks so you will be ablet to change either one of these. The SSD will have to be a M.2 2280      ... View more

Hi @patpin    please can you supply the 8 digit MSN number found on the underside of the unit so it can be correctly identified.   thanks   ... View more

please can you supply the below info from your unit    MSN - S/N- Current BIOS version-   thanks  ... View more

Hi @Gadta89    This is a forum where people are here to help give advice and assist each other, please reframe from comments like this.   We will try and assist you further.    Thanks  ... View more

Hi @BitasLT    As Android 7 was release back in 2016 not sure if its still out there, but you can do a search online for " Android 7 download " I am sure it will be available somewhere.   good luck  ... View more

hi   updating missing text  if the label, says 1.0 use   https://www.gigabyte.com/Motherboard/Z790-AORUS-ELITE-AX-rev-10/support#support-dl-driver if the label, says 1 use   https://www.gigabyte.com/Motherboard/Z790-AORUS-ELITE-AX-rev-1x/support#support-dl-driver     MEDION DISCLAIMER  Medion do not accept any responsibility for damage or lost of data in case of any error, caused by the execution of updates to the BIOS and the unit   Upgrades and modifications to your PC/laptop should only be carried out by a qualified specialists. If you do not have the necessary qualifications, have the work carried out by a qualified service technician     ... View more

Hi  ,  please open the side panel of the unit and locate the white label towards the back, you will need to determine the BIOS update on your system    if the label, says 1.0 use   https://www.gigabyte.com/Motherboard/Z790-AORUS-ELITE-AX-rev-10/support#support-dl-driver If it says 1 use  https://www.gigabyte.com/Motherboard/Z790-AORUS-ELITE-AX-rev-1x/support#support-dl-driver   hope this helps    MEDION DISCLAIMER  Medion do not accept any responsibility for damage or lost of data in case of any error, caused by the execution of updates to the BIOS and the unit   Upgrades and modifications to your PC/laptop should only be carried out by a qualified specialists. If you do not have the necessary qualifications, have the work carried out by a qualified service technician Thanks        @Gadta89 ... View more

hi    Please see some steps below. However depending on your experience this can be a delicate/complicated job, sending to your local Medion service centre would be the best and safest option. Remove the bottom case: This usually requires unscrewing several screws, then carefully prying off the bottom cover. Take out the fans and heat sinks: These parts might be in the way, so you'll need to disconnect and remove them. Be very cautious about thermal paste and liquid metal as any contact with the mainboard will damage the unit. Disconnect the keyboard cables: Once you have access to the keyboard, you’ll  see two ribbon cables connecting the keyboard to the motherboard. Carefully detach these, often by gently lifting the connectors with a plastic tool, and these are in very delicate positions under the board. Remove the old keyboard: After disconnecting the cables, the keyboard can typically be popped out with a bit of pressure or gentle prying, as it is stuck down around the edges. Install the new keyboard: Insert the new keyboard in place. Make sure it fits correctly, and reattach the ribbon cables, it comes with an adhesive around the edges to keep it securely in place. The fans and heat sinks will need to be reconnected and bottom case screws reinserted (again all of this is a delicate job)      MEDION DISCLAIMER we (Medion) do not accept any responsibility for damage or lost of data in case of any error, caused by the execution of updates  changes to hardware and to the BIOS and the unit in general.   Upgrades and modifications to your PC/laptop should only be carried out by a qualified specialists. If you do not have the necessary qualifications, have the work carried out by a qualified service technician   Thanks @Jelle ... View more

Hi @SovietVodka901    The Medion ERAZER E10 uses thermal paste.      thanks   ... View more

Hi @Startingbark035    yes the product exits Medion MSN 30039701  https://www.medion.com/gb/service/topic/medion-products?msnCheck=30039701   Thanks ... View more

dear @jkfirst     Have you tried your unit with an external screen to eliminate the screen being faulty?   this is your unit MSN 30035906 MEDION AKOYA E16423 (MD 62559) DE   The Bios can be accessed on boot by pressing F2 to find current version and see if any updates are available.    thanks    ... View more

dear @cpanjwani0000    You would have to check with the retailer you purchased from for this, if it was purchased directly through Medion you will find information on the returns period from the Medion web site, if within the specified returns period and the unit is in its original condition you will be able to return for a refund and then purchase what you need.   thanks    ... View more

hi @Mareatreses3    do you have the current BIOS version on the unit so we can check for an updated version   thanks  ... View more

hi Here are some  BE models    NB ERAZER DEFENDER P10 MD62203 BE MSN: 30031482 NB ERAZER DEFENDER P10 MD62204 BE MSN: 30031485   NB ERAZER DEFENDER P10 MD62255 BE MSN: 30031738 NB ERAZER DEFENDER P10 MD62237 BE MSN: 30031581   NB ERAZER DEFENDER P10 MD62203 BE REF MSN: 30033262 ... View more

Hi    Her are some UK P10 models and MSN's , searching with Defender P10 on the parts site shows different models available where you can search for spare parts  https://www.medion.com/medionserviceshop/en/search?text=Defender+P10   NB ERAZER DEFENDER P10 MD61873 UK REF MSN: 300347 NB ERAZER DEFENDER P10 MD62298 UK MSN: 30031912   Hope this helps    Thanks  ... View more

Hi @Jnr    what model of unit do you have, MSN number, and current version of the BIOS?   with this info someone will be able to assist    thanks     ... View more

You can also use  BIOS and EC update Important: MEDION AG accepts no liability whatsoever for any data loss or hardware or software errors that occur as a result of the update. The customer acknowledges this when performing the update. Thanks      ... View more

hi @TikIThorsen    this is the latest version I could find   1.07.23RME1 https://cdn.medion.com/downloads/software/00_Bios_Defender_P40_Deputy_P50.zip   How to:   Unzip 00_Bios_Defender_P40_Deputy_P50.zip file to a destination on your harddisk/SSD Launch FlashWinX64.bat via right click an option „Run as Admin“ Restart laptop after the update process is finished.! Important: MEDION AG accepts no liability whatsoever for any data loss or hardware or software errors that occur as a result of the update. The customer acknowledges this when performing the update. Thanks      ... View more

Hi @ingoweb    Have you checked the Medion service site for updates?  https://www.medion.com/gb/service/   thanks  ... View more

Good morning @JeffR ,   We are extremely sorry to hear the issues you have been having with the Medion customer service, if you are able to privately message me your customer number and any further details about the faulty unit we can arrange for a warranty service for you.   Thanks  ... View more