About RAZZ

Hi @ricardomax    If you are in the UK please email direct on service-uk@medion.com if you are in another country just change the country prefix fr, be, es, pt, ch,    thanks  ... View more

hi    system 30016097 (MEDION AKOYA P7627T MD 98473 ) was shipped with  Bios 2.04, but recent version  is 6.05 to be run as Winflash version https://cdn.medion.com/downloads/software/00_Bios_nb_c17a_win.zip Unzip 00_Bios_nb_c17a_win.zip file and run WinC17AMD.605.exe as admin from Windows surface afterwards.   we would not advise doing a BIOS update unless the unit is bugging/crashing or they have changed hardware and the unit is not performing correctly. If it is working normally then no need to upgrade. MEDION DISCLAIMER we (Medion) do not accept any responsibility for damage or loss of data in case of any error, caused by the execution of updates to the BIOS and the unit. Upgrades and modifications to your PC/laptop should only be carried out by a qualified specialists. If you do not have the necessary qualifications, have the work carried out by a qualified service technician   Thanks  @AlanMc74 ... View more

Hi @AlanMc74    sorry I have not found an update as of yet but due to the age of this device 30016097 2013, there may not be one available.   As soon as I get any feedback I will let you know..   thanks   ... View more

Hello @AlanMc74 ,   Do you have the MSN of your device (8 digits long found on a sticker on the unit) and the current BIOS version you have.   We can then verify if there are any updates available. Also is there any particular reason you need to Update the BIOS, change of hardware for example, as it will not improve performance, just fix bugs or new hardware compatibility if requested by the PC/Laptop..       Thanks  ... View more

hI @MastaBlasta    Thanks for reaching out, some general answers for your questions regarding the P50    Max size per slot?       No documented limit; bigger than 1 TB should work despite spec sheets Uneven sizes permissible?   Yes—slots operate independently BIOS/settings needed?           Typically not; NVMe should be auto-detected Identify C: drive slot?              Use Disk Management or boot-test each drive one at a time Recommended upgrade pairing?     2 TB or 4 TB NVMe SSD (Gen3 or backward-compatible Gen4)   Thanks  ... View more

Hi    Unfortunately due to the age of these devices  from 2012 it is highly unlikely that Medion will have these disks available.   When searching with the MSN number for one of these devices Search 50043019 | MEDION SERVICE SHOP on the spares site its shows no parts or disks.   Also FYI regarding this device and its cloud storage-   Western Digital continuously evaluates and improves our hardware, software, and services as security standards evolve. As a result, we've determined that it’s necessary to end support for prior generations of My Cloud OS, including My Cloud OS 3. You should act now to protect your content.   On January 15, 2022, support for prior generations of My Cloud OS will end. You must upgrade to My Cloud OS 5 to continue to access your device remotely. My Cloud OS 5 contains critical security updates, and support for it is guaranteed through 2026. If you don’t upgrade your device, you’ll only be able to access it locally. After January 15, 2022, remote access, security updates, and technical support will no longer be provided. Check out our recent My Cloud updates to learn more.  Now we can confirm Western Digital's decision to remove support for all products with MyCloud OS 3.0 for security reasons   Thank you for being a long-time Western Digital customer. We understand that your content is important to you, and we appreciate that you trust us to help you preserve it     Thanks      @GhoGho ... View more

Hi @vavaux  Welcome,   please can you describe a bit more about the issue you are having? Also the MSN number from the back of the TV to fully identify.   If the remote is faulty and TV still with in the warranty your local Medion support will be able to send a replacement remote.   some useful info FAQ | MEDION Campus   Thanks    ... View more

Hi @panayoti125  welcome,   Please can you let me know what countries support page you are trying to reach? it maybe easier to call or we can supply a direct email if country known.   thanks  ... View more

sorry, and the current BIOS version and any reason you need to update the BIOS?   You don't need to update your computer's BIOS or UEFI unless there is a specific feature or bugfix your system requires, or hardware changes. An error while updating your BIOS can brick your PC, rendering it completely inoperable. ... View more

hi @Imran8    I need the MSN not the SN it is 8 digits long.   thanks  ... View more

Hi @Imran8    please can you supply the MSN number of your unit (8 digits found on the sticker underneath) and the current BIOS version.   Have you cheeked the Medion Erazer control centre for settings?   Thanks      ... View more

Hi @grimskunk    Please can you suply the MSN of the unit found on the back (8 digits long) so we can fully identify and look for an updated BIOS    please run the Medion diagnostics app to detect any hardware issues. Diagnostics App:- MEDION Service   thanks  ... View more

Hi @bloop    Please can you provide you MSN number of the device, found on a sticker on the bottom of the unit. (8 digits long)   There were some known issues with this update but identifying the unit will help    Thanks  ... View more

Hi @Mark356    please can you confirm the MSN of your unit so we can identify and investigate your enquiry further.   thanks  ... View more

Hi @Rublikowsky    1.01 was the last version which was released the unit is now EOL and a newer version will not be available.   Thanks Sam          ... View more

HI  welcome.   Please could you supply te MSN number (8 digits long found on the underside of the unit)   This will help us fully identify the device and see if a new update is available.   An dis a there a specific reason why you need to update the BIOS? upgrading components? System has requested to? As if it has no bugs or need to it is not advisable.    Thanks   MEDION DISCLAIMER we (Medion) do not accept any responsibility for damage or loss of data in case of any error, caused by the execution of updates to the BIOS and the unit.       @Rublikowsky ... View more

Hi @vector3d    there are several factors that may cause this, please verify     power mode is set to high performance and plug in laptop    Force game to use NVIDIA GPU not the integrated GPU    Update NVIDIA drivers    Monitor temps for throttling    Close background all apps    Lower in-game settings and enable DLSS    Ensure game is on SSD   Thanks  ... View more

Hi @Salii    the symptoms you have described " 1 long and 2 short beeps" can be a couple of things, a problem with the video card or the display. If you believe the GPU is ok then it maybe the display that is faulty. have you tested this? Regarding using a jumper on this board MSI MS-7797 V1.1 yes it is possible however due to the age of this unit (manufactured 2012) I cannot locate any images or where the pins are located to do this. So removing the CMOS battery for 5-10 mins is all I can advise for a BIOS reset   Windows 10 may have had compatibility issues??? are you able to reinstall the old OS you were using or original Win 8 to test?    sorry I have not been more helpful.    thanks        ... View more

hi @shakeeb_rao ,  FYI   Medion do not advise doing a BIOS update unless the unit is bugging/crashing or you have changed hardware and the unit is not performing correctly. If it is working normally then no need to upgrade.     MEDION DISCLAIMER we (Medion) do not accept any responsibility for damage or loss of data in case of any error, caused by the execution of updates to the BIOS and the unit   Thanks    ... View more

Bonjour, @DIDIER95    Votre problème a-t-il été résolu ?   Medion a connu une panne informatique en novembre/décembre 2024 et, malheureusement, les e-mails et les appels ne fonctionnaient pas. Cependant, tout est rétabli et fonctionne depuis janvier. Vous pouvez les contacter par téléphone ou via le formulaire de contact. https://www.medion.com/fr/service/contact    Merci  ... View more

Hi @pogbahh    Please can you provide us with the MSN number of your unit found on the underside 8 digit's long, and the current BIOS version you are using so we can verify if any BIOS updates are available. thanks      ... View more

Hi @Jonny-boy    If you contact your local Medion service centre, they’ll be able to confirm the length of your warranty. If the device is still under warranty and there’s no physical damage, the issue should be covered under the warranty. .   https://www.medion.com/gb/service/contact    Thanks, ... View more

hi @shakeeb_rao    Do have the current BIOS version you are using so we can check if there are any updates.   thanks  ... View more

hi @artemislogic  this can be  a common issue with gaming laptops when trying to use them in a “lid closed” mode with an external display. I see you’ve already tried the Windows setting (Do nothing when the lid is closed), which should prevent sleep/shutdown, but Windows still detects the built in display as disconnected when the lid closes, and that triggers display reconfiguration. Ther are a few things you can try –                Disable Lid Switch in Device Manager                Set external display as primary in Windows                Disable auto display switching in Intel/NVIDIA control panels               Check BIOS/UEFI for lid or display settings   A word of advice:- Cooling can be an issue when gaming with the lid closed. Make sure it gets enough airflow.   thanks  ... View more