À propos de RAZZ

Hi @okbpc    I would suggest contacting your local Medion service centre and asking for a replacement charger to test, if its not this it may be the DC port which they will be able to assist you with.   https://www.medion.com/gb/service/      Thanks  ... Afficher plus

hi @shaman101    Please find a link to a generic manual of the MEDION ERAZER X7830 (MD 99454) the unit as explained is from 2014 so a service manual maybe difficult to find.   If your unit has no drives installed then it will only boot to BIOS, also it originally came with Windows 8 so please check the compatibility of  the Windows version you have been trying to boot from USB.    X7830    Thanks    ... Afficher plus

Hi @Thrax008    if you could reply with a MSN or MD of the unit so we can identify the unit and also the current BIOS version,   as there are many BIOS updates available on the forum or via the Medion service website https://www.medion.com/gb/service/    thanks  ... Afficher plus

Hi @shaman101    please find an image of the interior and where the 2 drives should be if this is the correct unit- MSN  30018157 MEDION ERAZER X7830 (MD 99454     Thanks  ... Afficher plus

 Hi @tinahplays    this may be caused by a Windows update please try the below steps and if this does not work please contact your local Medion service centre MEDION service   Go to Nvidia site and download latest driver (keep) Go to device manager > Display Adaptors (right click) > Tick box attempt the uninstall > then uninstall Go back to device manager and Microsoft Display drivers will show Go online and Intel site will have "Intel ARC centre" and download driver for their laptop (it will search automatically) Then download Nvidia driver you already have Restart unit  Thanks    ... Afficher plus

hi @Gianco32    what is the current BIOS version you are running?    there is a driver pack on the Medion service site that may have an updated version https://www.medion.com/gb/service/product-detail/30037639    thanks  ... Afficher plus

hi @shaman101    you mention it has no SSD/HDD installed, as long as the CPU and RAM are working it will only boot to the BIOS and the mainboards electronic parts will work, it will go no further with out a drive.   It seems the x7830 is from 2014 and originally came with the below drives installed. HDD 1TB HTS541010A9E680 SSD 2.5", SanDisk Mini SSD mSATA-S2 64GB   thanks    ... Afficher plus

HI @Ezenia    If your MSN is 30026124  NB P6705 ERAZER MD61366 UK   here is a list of parts  40068411 NBC BOTTOM CASE CLE N857EK1‑M  (bottom cover/underneath of unit)  40068484 NBC BACK COVER MODULE CLE N857EK1‑M  (back cover of the screen) 40068418 NBC HINGE RIGHT CLE N857EK1‑M   (hinge) 40068417 NBC HINGE LEFT CLE N857EK1‑M     (hinge)   thanks       ... Afficher plus

Hi @JoseAlberto    Please can you confirm the 8 digit MSN number? (found underneath the unit on a sticker)   With this I can correctly identify the model and check RAM specs   thanks  ... Afficher plus

Hi @Xogroroth    Glad your issue is solved   thanks  ... Afficher plus

Hi @the_dodo    Has your issue been resolved?   I see the images you have sent are in French, so the French speaking d=forum may be able to assist better.   on my side with You may see the orange triangle and open lock because the BitLocker Drive encryption is disabled this may have been needed in your repair.   Restart your PC to install any updates, check the icon again, and if it was still there, check the BitLocker app in Control Panel to find out what's wrong. You can reinstate BitLocker from there.   Thanks  ... Afficher plus

Hi @Rkjr    Firstly what unit do you have, could you let us know the MSN?   Are you not able to connect a ethernet cable to the unit and update drivers that way?   What sort of drive have you downloaded drivers onto and from where?   What is the initial fault? no WIFI?    Thanks  ... Afficher plus

Hi @Rkjr    Firstly what unit do you have, could you let us know the MSN?   Are you not able to connect a ethernet cable to the unit and update drivers that way?   What sort of drive have you downloaded drivers onto and from where?   What is the initial fault? no WIFI?    Thanks  ... Afficher plus

Hi @Tpaslou    If your unit is within the warranty period and you contact your local Medion customer service centre they will be able to organise a new PSU to be sent to you free of charge.   If out of warranty the PSU should be available on the Medion service shop website  https://www.medion.com/medionserviceshop/en/    If the issue continues please reach out on the forum or contact your local Medion service centre    Thanks   ... Afficher plus

Hi @curbyi    Glad you have got to the bottom of the issue. ... Afficher plus

Hi @Johnnythefox    Are you able to supply the MSN number (8 digits long found on the back on unit) A BIOS update may solve the issue if you can supply your current version, I maybe able tot find an updated version. But from you description it sounds like the battery has failed.   Regarding Medion sending a battery I believe under there warranty conditions the unit may need to be returned for this to be changed.   I would suggest to contact your local Medion service centre and request a collection of your unit have the unit assessed and have the battery changed.   Thanks  ... Afficher plus

Hi @curbyi    This looks like it could be an issue with the Microsoft Edge settings, resetting the MS Edge settings to their default should fix this. 1-Open the Microsoft Edge 2-Click on the three dots(...) and click on settings 3-Click on "Reset settings" on the left panel 4-Click on "Restore settings to their default values" and then click on the "Reset" button 5-When finished, relaunch the Edge and check if the problem is fixed  This will reset your startup page, new tab page, search engine, and pinned tabs. It will also turn off all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared. If the issue continues, it could be a corruption of the Edge installation, you can repair Edge installation on the Apps settings. 1-Click on Start then click on Settings 2-Click on Apps, then click on Installed apps 3-Search for "Microsoft Edge", click on the three dots (...) and click on "Modify" 4-Then click on the "Repair" button and follow the instructions 5-When finished, relaunch the Edge and check if the problem is fixed ... Afficher plus

dear @Janizaros    Is there anything we can help with? or is all good      thanks  ... Afficher plus

Hi @LoganJ ,   normally when you get 5 beeps on start up this will indicate that there is an issue with the processor,    Try to see id you can verify the processor is connected correctly (no bent pins on the motherboard socket) thanks    ... Afficher plus

hi @Mrdw    please follow instruction from the video  https://cdn.medion.com/downloads/videos/IMG_4693_bios_ecs_b660h7.MP4   We suggest you start the console as Admin and execute the WFH.bat there. The VMD Settings generally are set as ‘Enabled’ by default after the BIOS. This must be observed, otherwise a blue screen will appear.   thanks      ... Afficher plus

Hi @giorginho88    Please verify all vents are not blocked and you are using your device on a hard flat surface, the below instructions may assist in disabling intel arc, the Intel site also have options on how to do this    Disabling Intel Arc Control at Startup: Open the Task Manager by pressing Ctrl + Shift + Esc. Switch to the "Startup" tab. Locate "Intel Arc Control" in the list of startup applications. If found, select "Intel Arc Control," then click "Disable" at the bottom right. Adjusting Notification Settings: Launch "Intel Arc Control" and click the "Settings" icon. Navigate to "App Preferences" and select "Notification." Turn off the "Show notification" option. Close "Intel Arc Control" and restart your system. This should prevent non-essential pop-ups. Uninstall and Reinstall: Uninstall the "Intel Arc Control" Software. Install or reinstall the latest Intel Arc and Iris Xe Graphics driver. Perform a clean installation of Intel Graphics Drivers. Thanks  ... Afficher plus

Hello, Salut @Blackgosse    you may get better assistance using the French forum https://community.medion.com/t5/Fran%C3%A7ais/ct-p/FR    vous pouvez obtenir une meilleure assistance en utilisant le forum français https://community.medion.com/t5/Fran%C3%A7ais/ct-p/FR  ... Afficher plus

HI @Batxokns    I am currently checking to see if we have an updated version for you, in the mean time please c an you confirm the MSN number of your unit.   It should be found on the back on a small sticker and is 8 digits long    thanks  ... Afficher plus

Hi @Mrdw    Thanks for this update, I will look into this and get back to you      ... Afficher plus

Hi @Mrdw    Version 2.12 is currently under evaluation, but I can provide V 2.09: https://cdn.medion.com/downloads/software/00_Bios_b660h7-m20_v2.zip   -Unzip the file to a location on your SSD/HDD and execute the file WFH.bat by right clicking it and run it as admin Important: MEDION AG accepts no liability whatsoever for any data loss or hardware or software errors that occur as a result of the update. The customer acknowledges this when performing the update.   thanks  ... Afficher plus

Hi @balti02    Please can you reply with the current BIOS version you have so we can verify for an udated version.   Thanks  ... Afficher plus

Hi @Mrdw    are you able to provide the MSN (8 digits) of the unit and the current BIOS version, so we can look into this further.   Thanks  ... Afficher plus

hi @Finnerz    unfortunately I only found older versions with Medion (02 & 03), as soon as a newer version is availably it will be posted on the Medion service website.   thanks      ... Afficher plus

hi @LinDao    that's great to hear,    so you issue is solved.   Thanks  ... Afficher plus

hi @Finnerz    I have managed to identify the UK model and have made a request for a new BIOS version. 30036524 ERAZER Crawler E50 (MD 62589) UK as soon as I get an update I will reply   Thanks    ... Afficher plus