Informationen zu RAZZ

HI @Ezenia    If your MSN is 30026124  NB P6705 ERAZER MD61366 UK   here is a list of parts  40068411 NBC BOTTOM CASE CLE N857EK1‑M  (bottom cover/underneath of unit)  40068484 NBC BACK COVER MODULE CLE N857EK1‑M  (back cover of the screen) 40068418 NBC HINGE RIGHT CLE N857EK1‑M   (hinge) 40068417 NBC HINGE LEFT CLE N857EK1‑M     (hinge)   thanks       ... Mehr anzeigen

Hi @JoseAlberto    Please can you confirm the 8 digit MSN number? (found underneath the unit on a sticker)   With this I can correctly identify the model and check RAM specs   thanks  ... Mehr anzeigen

Hi @Xogroroth    Glad your issue is solved   thanks  ... Mehr anzeigen

Hi @the_dodo    Has your issue been resolved?   I see the images you have sent are in French, so the French speaking d=forum may be able to assist better.   on my side with You may see the orange triangle and open lock because the BitLocker Drive encryption is disabled this may have been needed in your repair.   Restart your PC to install any updates, check the icon again, and if it was still there, check the BitLocker app in Control Panel to find out what's wrong. You can reinstate BitLocker from there.   Thanks  ... Mehr anzeigen

Hi @Rkjr    Firstly what unit do you have, could you let us know the MSN?   Are you not able to connect a ethernet cable to the unit and update drivers that way?   What sort of drive have you downloaded drivers onto and from where?   What is the initial fault? no WIFI?    Thanks  ... Mehr anzeigen

Hi @Rkjr    Firstly what unit do you have, could you let us know the MSN?   Are you not able to connect a ethernet cable to the unit and update drivers that way?   What sort of drive have you downloaded drivers onto and from where?   What is the initial fault? no WIFI?    Thanks  ... Mehr anzeigen

Hi @Tpaslou    If your unit is within the warranty period and you contact your local Medion customer service centre they will be able to organise a new PSU to be sent to you free of charge.   If out of warranty the PSU should be available on the Medion service shop website  https://www.medion.com/medionserviceshop/en/    If the issue continues please reach out on the forum or contact your local Medion service centre    Thanks   ... Mehr anzeigen

Hi @curbyi    Glad you have got to the bottom of the issue. ... Mehr anzeigen

Hi @Johnnythefox    Are you able to supply the MSN number (8 digits long found on the back on unit) A BIOS update may solve the issue if you can supply your current version, I maybe able tot find an updated version. But from you description it sounds like the battery has failed.   Regarding Medion sending a battery I believe under there warranty conditions the unit may need to be returned for this to be changed.   I would suggest to contact your local Medion service centre and request a collection of your unit have the unit assessed and have the battery changed.   Thanks  ... Mehr anzeigen

Hi @curbyi    This looks like it could be an issue with the Microsoft Edge settings, resetting the MS Edge settings to their default should fix this. 1-Open the Microsoft Edge 2-Click on the three dots(...) and click on settings 3-Click on "Reset settings" on the left panel 4-Click on "Restore settings to their default values" and then click on the "Reset" button 5-When finished, relaunch the Edge and check if the problem is fixed  This will reset your startup page, new tab page, search engine, and pinned tabs. It will also turn off all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared. If the issue continues, it could be a corruption of the Edge installation, you can repair Edge installation on the Apps settings. 1-Click on Start then click on Settings 2-Click on Apps, then click on Installed apps 3-Search for "Microsoft Edge", click on the three dots (...) and click on "Modify" 4-Then click on the "Repair" button and follow the instructions 5-When finished, relaunch the Edge and check if the problem is fixed ... Mehr anzeigen

dear @Janizaros    Is there anything we can help with? or is all good      thanks  ... Mehr anzeigen

Hi @LoganJ ,   normally when you get 5 beeps on start up this will indicate that there is an issue with the processor,    Try to see id you can verify the processor is connected correctly (no bent pins on the motherboard socket) thanks    ... Mehr anzeigen

hi @Mrdw    please follow instruction from the video  https://cdn.medion.com/downloads/videos/IMG_4693_bios_ecs_b660h7.MP4   We suggest you start the console as Admin and execute the WFH.bat there. The VMD Settings generally are set as ‘Enabled’ by default after the BIOS. This must be observed, otherwise a blue screen will appear.   thanks      ... Mehr anzeigen

Hi @giorginho88    Please verify all vents are not blocked and you are using your device on a hard flat surface, the below instructions may assist in disabling intel arc, the Intel site also have options on how to do this    Disabling Intel Arc Control at Startup: Open the Task Manager by pressing Ctrl + Shift + Esc. Switch to the "Startup" tab. Locate "Intel Arc Control" in the list of startup applications. If found, select "Intel Arc Control," then click "Disable" at the bottom right. Adjusting Notification Settings: Launch "Intel Arc Control" and click the "Settings" icon. Navigate to "App Preferences" and select "Notification." Turn off the "Show notification" option. Close "Intel Arc Control" and restart your system. This should prevent non-essential pop-ups. Uninstall and Reinstall: Uninstall the "Intel Arc Control" Software. Install or reinstall the latest Intel Arc and Iris Xe Graphics driver. Perform a clean installation of Intel Graphics Drivers. Thanks  ... Mehr anzeigen

Hello, Salut @Blackgosse    you may get better assistance using the French forum https://community.medion.com/t5/Fran%C3%A7ais/ct-p/FR    vous pouvez obtenir une meilleure assistance en utilisant le forum français https://community.medion.com/t5/Fran%C3%A7ais/ct-p/FR  ... Mehr anzeigen

HI @Batxokns    I am currently checking to see if we have an updated version for you, in the mean time please c an you confirm the MSN number of your unit.   It should be found on the back on a small sticker and is 8 digits long    thanks  ... Mehr anzeigen

Hi @Mrdw    Thanks for this update, I will look into this and get back to you      ... Mehr anzeigen

Hi @Mrdw    Version 2.12 is currently under evaluation, but I can provide V 2.09: https://cdn.medion.com/downloads/software/00_Bios_b660h7-m20_v2.zip   -Unzip the file to a location on your SSD/HDD and execute the file WFH.bat by right clicking it and run it as admin Important: MEDION AG accepts no liability whatsoever for any data loss or hardware or software errors that occur as a result of the update. The customer acknowledges this when performing the update.   thanks  ... Mehr anzeigen

Hi @balti02    Please can you reply with the current BIOS version you have so we can verify for an udated version.   Thanks  ... Mehr anzeigen

Hi @Mrdw    are you able to provide the MSN (8 digits) of the unit and the current BIOS version, so we can look into this further.   Thanks  ... Mehr anzeigen

hi @Finnerz    unfortunately I only found older versions with Medion (02 & 03), as soon as a newer version is availably it will be posted on the Medion service website.   thanks      ... Mehr anzeigen

hi @LinDao    that's great to hear,    so you issue is solved.   Thanks  ... Mehr anzeigen

hi @Finnerz    I have managed to identify the UK model and have made a request for a new BIOS version. 30036524 ERAZER Crawler E50 (MD 62589) UK as soon as I get an update I will reply   Thanks    ... Mehr anzeigen

hi @Finnerz    please can you confirm your units MSN, and if purchased in France Italy or Spain.   thanks  ... Mehr anzeigen

hi @Finnerz    let me verify this and I will get back to you.   thanks  ... Mehr anzeigen

Dear @LinDao    have you managed to resolve your issue, updating the BIOS is not really recommended unless the unit advises to or certain hardware components have been changed and it requires this. What was the reason for the Bios update out of interest?   Medion disclaimer: Please be aware, that for any errors, caused by the execution of updates, Medion do not accept any responsibility for damage or lost of data.    thanks'      ... Mehr anzeigen

hi @Onlyanotheru    please can you reply with the 8 digit MSN number of your unit, so it can be fully identified and I can check for any drivers.   thanks  ... Mehr anzeigen

hi @Finnerz    please find  V1.07.03RME1 , which can be downloaded here. If questins appear, you can feel free to ask them. Disclaimer: Please be aware, that for any errors, caused by the execution of this update, we don´ t accept any responsibility for damage or lost of data.   thanks  ... Mehr anzeigen

hi @BigJ1985    please perform a full Medion reset and update drivers and windows    PLEASE NOTE DOING THIS YOU WILL DELETE ALL YOUR DATA PERFORM A EXTERNAL BACK UP BEFOREHAND TUNRN THE COMPUTER COMPLETELY OFF 1, Restart your computer and TAP "F11" as you do so to enter recovery mode. 2, Wait a few minutes for Windows to load the files. 3, Select "English" from the language menu and click "Next." Click "Restore to HDD" either with "no backup of user data" to erase all content or with "backed-up user data" to restore your configurations. Click "Next." 4, Click "Next" throughout the following screens to confirm the options 5, Click "Restart" when prompted to finish the recovery process   you can find a driver package following the link below.-   For the MEDION ERAZER Crawler E40 & Deputy P40 model series a Bios update  is available in the download area of the MEDION service page,  The update is available in the respective download categories, but can also be downloaded via the following direct link: Download   Please proceed according to the following scheme for the installation: Unzip the downloaded file 00_Bios_Crawler_E40_Deputy_P40.zip into a directory of your choice on the hard disk. First start the update process for the Bios in Windows environment by executing the FF.inf file in the BIOS folder by right-clicking with the Install menu command. Perform a reboot of your system. Then start the update process for the EC under Windows by executing the FF.inf file in the FF folder by right-clicking the Install menu command. The system has been rebooted for the changes to become effective. Medion factory reset- PLEASE NOTE DOING THIS YOU WILL DELETE ALL YOUR DATA PERFORM A EXTERNAL BACK UP BEFOREHAND TUNRN THE COMPUTER COMPLETELY OFF 1, Restart your computer and TAP "F11" as you do so to enter recovery mode. 2, Wait a few minutes for Windows to load the files. 3, Select "English" from the language menu and click "Next." Click "Restore to HDD" either with "no backup of user data" to erase all content or with "backed-up user data" to restore your configurations. Click "Next." 4, Click "Next" throughout the following screens to confirm the options 5, Click "Restart" when prompted to finish the recovery process     thanks  ... Mehr anzeigen

Hi @uuusho    yes this does seem strange 2 BIOS versions, are you able to access the BIOS on boot and read the version that should show on the bottom of the screen?  I see the unit you have is sold in Spain, please check the service site and driver package for any Bios updates.   MSN 30030350 Spain https://www.medion.com/es/service/   UK https://www.medion.com/gb/service/    With the current version shown in the BIOS on boot we can check for any updated BIOS versions.   Thanks    ... Mehr anzeigen