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dear @jkfirst Have you tried your unit with an external screen to eliminate the screen being faulty? this is your unit MSN 30035906 MEDION AKOYA E16423 (MD 62559) DE The Bios can be accessed on boot by pressing F2 to find current version and see if any updates are available. thanks
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dear @cpanjwani0000 You would have to check with the retailer you purchased from for this, if it was purchased directly through Medion you will find information on the returns period from the Medion web site, if within the specified returns period and the unit is in its original condition you will be able to return for a refund and then purchase what you need. thanks
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hi Here are some BE models NB ERAZER DEFENDER P10 MD62203 BE MSN: 30031482 NB ERAZER DEFENDER P10 MD62204 BE MSN: 30031485 NB ERAZER DEFENDER P10 MD62255 BE MSN: 30031738 NB ERAZER DEFENDER P10 MD62237 BE MSN: 30031581 NB ERAZER DEFENDER P10 MD62203 BE REF MSN: 30033262
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Hi Her are some UK P10 models and MSN's , searching with Defender P10 on the parts site shows different models available where you can search for spare parts https://www.medion.com/medionserviceshop/en/search?text=Defender+P10 NB ERAZER DEFENDER P10 MD61873 UK REF MSN: 300347 NB ERAZER DEFENDER P10 MD62298 UK MSN: 30031912 Hope this helps Thanks
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Hi @Jnr what model of unit do you have, MSN number, and current version of the BIOS? with this info someone will be able to assist thanks
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You can also use BIOS and EC update Important: MEDION AG accepts no liability whatsoever for any data loss or hardware or software errors that occur as a result of the update. The customer acknowledges this when performing the update. Thanks
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hi @TikIThorsen this is the latest version I could find 1.07.23RME1 https://cdn.medion.com/downloads/software/00_Bios_Defender_P40_Deputy_P50.zip How to: Unzip 00_Bios_Defender_P40_Deputy_P50.zip file to a destination on your harddisk/SSD Launch FlashWinX64.bat via right click an option „Run as Admin“ Restart laptop after the update process is finished.! Important: MEDION AG accepts no liability whatsoever for any data loss or hardware or software errors that occur as a result of the update. The customer acknowledges this when performing the update. Thanks
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Good morning @JeffR , We are extremely sorry to hear the issues you have been having with the Medion customer service, if you are able to privately message me your customer number and any further details about the faulty unit we can arrange for a warranty service for you. Thanks
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dear @tipsythomas It seems that you have done everything correctly and those are the correct screws, all I can think is that it has over heated and the plastic has melted onto the fan. please let us know how you have got on. Thanks
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hi please confirm this is the unit and it was sold in Australia? https://cdn.medion.com/downloads/anleitungen/bda_md44238_au.pdf Thanks
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Hi @PanPanPan as the volume works with other features this leads me to think it is something to do with the radio settings, do you have the MSN number to fully identify the unit and see if there is a reset or update procedure. thanks
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Hello @FGS certain processors are not compatible with Windows 11 you can verify if your unit is compatible with Microsoft from the links below https://www.microsoft.com/en-gb/windows/windows-11-specifications?r=1 https://support.microsoft.com/en-gb/windows/how-to-check-if-your-device-meets-windows-11-system-requirements-after-changing-device-hardware-f3bc0aeb-6884-41a1-ab57-88258df6812b Thanks
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hi @Jesús This will not affect the warranty as long as nothing is damaged during the install and if a fault does occur, it is not caused by upgraded part. thanks
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Hi @Roberto_Foti If available smart charging is always active and turns on automatically when it detects your device is plugged in for prolonged periods or used at elevated temperatures. When smart charging is turned on, your battery discharges and limits its maximum charge to 80%. https://support.microsoft.com/en-gb/windows/use-smart-charging-in-windows-2ac1b4ba-6027-410a-b80e-f6767d867002#:~:text=When%20Smart%20charging%20is%20on,device%20is%20still%20plugged%20in. thanks
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dear @Varcarme sorry for the late reply please try hotline@medion.com or call/online form them from contact info here-https://www.medion.com/gb/service/contact thanks
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good morning @okbpc I would suggest contacting our French customer service team directly all contact details, phone and contact form are found here - https://www.medion.com/fr/service/contact thanks and have a happy Christmas
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hi @amaand12 as far as I am aware the fan light colour cannot be changed, however if you have the MSN number so we can full identify the unint we can double check this. thanks
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Hi @okbpc I would suggest contacting your local Medion service centre and asking for a replacement charger to test, if its not this it may be the DC port which they will be able to assist you with. https://www.medion.com/gb/service/ Thanks
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hi @shaman101 Please find a link to a generic manual of the MEDION ERAZER X7830 (MD 99454) the unit as explained is from 2014 so a service manual maybe difficult to find. If your unit has no drives installed then it will only boot to BIOS, also it originally came with Windows 8 so please check the compatibility of the Windows version you have been trying to boot from USB. X7830 Thanks
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Hi @Thrax008 if you could reply with a MSN or MD of the unit so we can identify the unit and also the current BIOS version, as there are many BIOS updates available on the forum or via the Medion service website https://www.medion.com/gb/service/ thanks
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Hi @shaman101 please find an image of the interior and where the 2 drives should be if this is the correct unit- MSN 30018157 MEDION ERAZER X7830 (MD 99454 Thanks
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Hi @tinahplays this may be caused by a Windows update please try the below steps and if this does not work please contact your local Medion service centre MEDION service Go to Nvidia site and download latest driver (keep) Go to device manager > Display Adaptors (right click) > Tick box attempt the uninstall > then uninstall Go back to device manager and Microsoft Display drivers will show Go online and Intel site will have "Intel ARC centre" and download driver for their laptop (it will search automatically) Then download Nvidia driver you already have Restart unit Thanks
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hi @Gianco32 what is the current BIOS version you are running? there is a driver pack on the Medion service site that may have an updated version https://www.medion.com/gb/service/product-detail/30037639 thanks
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hi @shaman101 you mention it has no SSD/HDD installed, as long as the CPU and RAM are working it will only boot to the BIOS and the mainboards electronic parts will work, it will go no further with out a drive. It seems the x7830 is from 2014 and originally came with the below drives installed. HDD 1TB HTS541010A9E680 SSD 2.5", SanDisk Mini SSD mSATA-S2 64GB thanks
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HI @Ezenia If your MSN is 30026124 NB P6705 ERAZER MD61366 UK here is a list of parts 40068411 NBC BOTTOM CASE CLE N857EK1‑M (bottom cover/underneath of unit) 40068484 NBC BACK COVER MODULE CLE N857EK1‑M (back cover of the screen) 40068418 NBC HINGE RIGHT CLE N857EK1‑M (hinge) 40068417 NBC HINGE LEFT CLE N857EK1‑M (hinge) thanks
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Hi @JoseAlberto Please can you confirm the 8 digit MSN number? (found underneath the unit on a sticker) With this I can correctly identify the model and check RAM specs thanks
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