About Gehringer

Hi @EL_HoBo ,   is your unit still in warranty? Regards, Gehringer ... View more

Hi @Lonewolf1 ,   can you please provide the MSN number of your unit? Regards, Gehringer ... View more

Hi @gDev95 ,   all the updates available for your unit can be found on its product service page.   Please go to your local MSN service website and type the MSN 10014553 on the product search bar.   Regards, Gehringer ... View more

Hi @EleanorWyatt ,   a few troubleshooting: - would the LED charging light switch on? - have you tested different energy sockets? - are the connector, cable or charger damaged? - have you tried a different charger?   Regards, Gehringer ... View more

Hi @EL_HoBo ,   can you please provide the MSN number of your unit? Also, have you tried any other troubleshooting in addition to reinstalling control center? Regards, Gehringer ... View more

Hi @elpizzero ,   units running W10 will have the latest updates available directly from the device manager.   Please find the instructions on how to do it on this link here Regards, Gehringer ... View more

Hi @mrmortar ,   the 2 USB ports you have in front of the unit are the same as the array of 4 USB ports you have at the rear of the unit.     Should a USB stick work normally in any port of the rear 4 USB ports array, it should work normally on both of front USB ports as well. Respectively, if the USB stick does not work normally in one of these ports, then it should not work normally in all of them.   If it is not the case, then you may have a hardware fault and I suggest you contact your local Medion technical Support team to have your unit assessed by a technician in one of our service centers.   Regards, Gehringer ... View more

Hi @thebeardedninja ,   - Please run our Medion Service App available here to look for faults. You should be given advice on how to solve them should issues emerge from the analysis   - If it does not find any problem, you can try to update Windows and drivers to the latest version. All units running W10 can get the drivers update directly from Windows update. For doing so: Please check for Windows updates and if they are available, download and install them. Afterwards, please access device manager, select the view menu, mark the option to show hidden devices, expand the list of sound devices and right click on your sound device, select properties, and check if status says that your device is working properly. If so, select the driver tab, select update driver, select the option to let windows look for updates automatically and wait to get a message saying that Windows has determined the best version is already installed. Reboot the unit and re-test.   - if it does not solve the issue, I advise you to try the troubleshooting listed on this site here - If problem still persists, you can try a factory settings reset, which should work on refurbished units as well. The procedure for a factory settings reset is the following (but be aware it will erase your data so you need to have it backed up first): • Restart the unit • After restarting it, press the F11 key or start up the notebook with the F11 key held down to launch PowerRecover. • Select the preferred language and then click "Next" • You will be offered 2 possible options: − "Restore to HDD - no backup of user data" and "Restore to HDD - With backup of user data" Click "Next" after selecting the desired option • Click "Start" • Click "OK" • Click "Finish" • Wait while installation completes - If none of the troubleshooting listed previously solve the issue, it may be a hardware fault, therefore you can contact your local Medion technical support team to be informed on how you can have your unit assessed by a technician in one of our service centers.   Regards, Gehringer  ... View more

Hi @mrmortar ,   can you please clarify if all the USBs at the rear of the unit work fine? Also, do the USBs at the front of  the unit recognize your USB stick normally?   And, have you tested other USB sticks as well? Regards, Gehringer  ... View more

Hi @eirikmars ,   I don't think it is possible to provide you a complete list of CPUs that are compatible for both upgrade or downgrade, but I can inform you which are the original CPU and MB so you can check compatibility with the manufacturer/seller of the CPU you are interested in. Also, Medion can't endorse nor take any responsibility for modifications you perform on your unit. CPU: https://ark.intel.com/content/www/de/de/ark/products/199318/intel-core-i7-10700f-processor-16m-cache-up-to-4-80-ghz.html   MB:  ECS B460H6-EM Main feature: CPU socket: Socket LGA 1200 (65W max.) Chipset: INTEL FH82B460 Type: internal Technical kernel data: ECS B460H6-EM * RAM: max. 32 GB (2 slots) * Form factor: microATX   Interfaces / Connectivity: Back panel: * 2x USB 2.0 Type-A ports * 2x USB 3.0 Type-A ports * 1x USB 3.1 Gen2 Type-A port * 1x USB 3.1 Gen2 Type-C port * 1x DisplayPort * 1x HDMI * 1x LAN (RJ45) port * 3x OFC audio jacks   Internal Connectors: * 4 x SATA 3 ports (4x black color) * 1 x M.2 M2_1 (2260 and 2280 size with flexible standoff, SATA mode only) * 1 x M.2 M2_2 (for PCIe X4 NVMe SSD and Intel Optane module 2260 & 2280) * 1 x M.2 M2_3 (E-Key 2230 for WLAN only) * 1 x CPU 4PIN Fan header CPU_FAN (red) * 1 x Sys FAN 4PIN SYS_FAN (white) * 1 x Front Audio F_AUDIO with black plastic header * 1 x Frontside USB: Cardreader with black plastic header (one port only), * 1 x USB3.0 H10x2 front header F_USB31_12 (Intel pin out) * 1 x Front_Panel header F_PANEL black plastic header * 1 x 8PIN ATX 12V connector ATX_12V   PCIe slots: * 1 x PCIe x16 * 1 x PCIe x1 Regards, Gehringer ... View more

Hi @Shal3R and welcome to the FORUM!   Are you able to test playing games using a LAN cable instead of Wi-Fi to see if it will work normally? Also, are you using any VPN, Anti-cheat, in-game stats, builds suggestion or any other app that may need to interfere, redirect or check data transmitted? On top of that, is your Windows updated to the latest version? Finally, can you please open your task manager (advanced options) whenever you are playing these games and check what is the average GPU, Memory, Disk and Internet utilization? Regards, Gehringer ... View more

Hi @haahu ,   the MSN of your PC may be found printed on the label underneath the unit and it should start with 100.... The MSN number you got should be the MSN of the entire bundle purchased.   We have already mentioned how to get to the BIOS using two different methods and, if they did not work, we would recommend you to get in touch with local Medion Support team to have it assessed by a technician.   Yet, the technician will not help you with changes to the original settings, instead, they will perform tasks focused on solving problems and it is still not clear to me whether or not your unit has a problem. Is it malfunctioning or would you just be willing to change parameters and customize it? Regards, Gehringer ... View more

Hi @FGS ,   unfortunatelly Medion can't recommend any modification on original products but I hope our FORUM experts will be able to help you.   Regards, Gehringer ... View more

Hi @FGS ,   are you willing to perform board level repair? Regards, Gehringer ... View more

Hi @haahu ,   your MB is the ECS B460H6-EM.   Regards, Gehringer  ... View more

Hi @haahu ,   as per @Fishtown instructions, bot MBs  will have the same process to access their BIOS: " Executing the UEFI firmware configuration - You can only run the configuration program upon system startup. If the PC has already been started, shut down Windows® and restart it. - Before the PC reboots, press the Del key and hold it down until the message Entering Setup appears."   Regards, Gehringer ... View more

Hi @moaisote ,   for units running Windows 10, all firmware updates if available are downloadable using the device manager built in tool.   Go to your device manager menu -> right click on Firmware -> update device   Regards, Gehringer   ... View more

Hi @haahu ,   have you tried to reset your unit to its factory settings? Just be aware that this procedure will erase all your data, therefore you should back it up previously and make sure you can recover all the apps/software and the credentials to access them. Regards, Gehringer ... View more

Hi @elpizzero ,   the MSN number of your unit is printed in a label underneath the unit.   It starts with 100, 300 or 500.   Regards, Gehringer ... View more

Hi @haahu ,   F2 must do the trick.   Regards, Gehringer ... View more

Hi @elpizzero ,   please inform the MSN number of your unit and the Windows version you current run.   Regards, Gehringer ... View more

Hi @MilosM ,   please download and run the Medion Service App from our service website.   If it does not find any issue, you can try to reset your unit to the factory settings, but please be aware it will erase your data and uninstall many software, so you have to back up your data first and make sure you can recover all the software and their log in credentials.   If this procedure does not work, then it may be a hardware fault.   Regards, Gehringer.  ... View more

Hi @Kekegenkai ,   our units are adapted to the countries they've been sold at but you can find some of our resellers with a regional presence that may be able to sell you a unit with the qwerty keyboard layout.   Have you tried contacting them? Regards, Gehringer ... View more

Bonjour @traxis212 ,   malheureusement nous ne pouvons pas vous donner une liste de toutes les cartes graphiques qui seront compatibles avec votre ordinateur.   Nous vous invitons a contacter le vendeur et demander si la carte est compatible avec votre carte mere.   Cordialement, Gehringer     ... View more

Hi @Sibz, has this issue been happening since you first bought it or has it started after a few software installation? Have you already run our Medion Service App to diagnose any faults on your unit? Have you also tried to perform a factory settings reset of your unit, update Windows and installing the control center? Please test it before installing any additional apps.   Regards, Gehringer ... View more

Hi @tqo ,   are you using the original RAM or have you upgraded it? Regards, Gehringer ... View more

Hi @Sibz ,   if the control center uses 24GB of memory, it would not be possible to run it when the unit had only 8GB.   Can you please completely remove the control center from your unit and see what is the memory usage without it? Regards, Gehringer ... View more

Hi @tqo and welcome to the Forum!   Can you please provide the MSN number of your unit?   Regards, Gehringer ... View more

Hi @Raccoon ,   please try the solution proposed on this topic here Regards, Gehringer ... View more