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FAQs

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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
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Check whether the transport protection film is still on the display and remove it if necessary.
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To connect an Android device to a PC, activate the Media Transfer Protocol (MTP) via the drop-down menu after connecting the USB cable. If it does not work, try reconnecting the cable or restarting the device.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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You can switch between tablet mode / desktop mode in the Info Centre.
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This FAQ will help you if you are unable to install an app.
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This FAQ gives you information if the USB connection does not work.
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This FAQ will help you with problems with your Wi-Fi network.
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Here you will find answers to the most common questions about Wi-Fi connections.
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This FAQ will help you with Bluetooth pairing difficulties.
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This FAQ will help you if the sound and picture are asynchronous.
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If your operating system does not start, proceed as described in the FAQ.
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In case of app problems, follow the points in this FAQ.
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If you have problems with the operating system, proceed as described in this FAQ.
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The display sensor must be recalibrated.
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This FAQ offers solutions for unusual heating of the device.
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Here you will find information and packaging instructions for MEDION products in case of service.
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The problem can often be solved with one of the listed procedures.
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