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What do I do if I have a swollen battery on my unit?
Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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How do I install Windows 11 without an existing Wi-Fi driver?
This FAQ tells you how to proceed.
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Why does NFC not work?
If NFC does not work as expected, the following solutions can help.
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How is the key used to activate Windows displayed?
ShowKeyPlus displays the installed keys.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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Why does my camera not work correctly (smartphones / tablets)?
If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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Why does my device has a shorter battery life than specified?
In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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How to open the user interface of my hotspot MD 62095?
The interface is only accessible via WIFI.
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Why does the Status-LED of my hotspot MD 62095 light up red?
If there is no connection to your provider the LED lights up red.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does the volume of my device change automatically?
If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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How can I fix a malfunctioning Android app?
The problem can often be solved with one of the listed procedures.
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The volume is too low or no sound at all, what can I do?
If you have no sound or the volume is too low from the connected speakers or headphones?
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My device will not turn on, what can I do?
Does the power outlet, you have connected your products power lead to, work?
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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Why is the image of my device too dark or too bright?
The setting options differ depending on the product.
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What can I do if my device stops responding or hangs?
In this case, a residual current discharge (power supply reset) can help.
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Featured article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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