FAQs

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

A UEFI-bootable USB stick is used for flexible Windows installation. This USB stick can be easily created with tools such as Media Creation Tool or Rufus by downloading the Windows ISO file from Microsoft.

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.

The diagram shows the front view numbering to identify HDD1 and HDD2.

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.

Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.

XMP memory can be operated without an XMP profile, but then uses standard JEDEC settings with potentially lower performance. To be able to use the memory with XMP profile, both the mainboard and CPU must be XMP-capable.

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

The maximum possible memory expansion depends on the Windows version.

Here you will find information and packaging instructions for MEDION products in case of service.

You can find the error diagnosis on the MEDION Service page.

For some error symptoms there are currently no universal answers.

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.

Please test another socket in another circuit.

First, attach your device to a different power outlet and see if this results in the fuse tripping.

If your memory card is no longer recognized, it needs to be repaired or replaced.