About TPFLegionaire

Ciao @giuso71 ! Welcome to the forums I have the following tutorials which might be of use: for windows 10 , this video seems clear enough. For Windows 7 and before, Microsoft has these tutorials. If the physical layout is aukward there is not much more we can do apart from possibly remapping the keys,whilst I can't recomend any particular software , this article covers a few, then it might be a question of putting a sticker on the key with it's new function. There is also the possibility of buying a langage specific keyboard and using that instead. Let me know if there is anything else we can do to help. Arrivederci! ... View more

Bonjour @verseau28  Merci beaucoup pour les précisions supplémentaires. Je vois que c’est une application bancaire. j’ai vérifié les demandes de l’APP est normalement votre machine devrait être capable.. Maintenant vu le fait que votre tablette a des problèmes avec  plusieurs autres applications, j’ai une suggestion de dépannage et quelques questions supplémentaires, Le premier conseil serait de vous demander de faire une sauvegarde de toutes vos données. Ensuite faite une réinitialisation d’usine en suivant les instructions suivantes: Appuyez sur Paramètres > Système > Options de réinitialisation > Effacer toutes les données (rétablir la configuration d’usine) pour rétablir la configuration d’usine du système. Attention : vos données enregistrées seront supprimées ! Remarque : Il n’est possible de rétablir les paramètres d’usine que depuis le compte utilisateur du propriétaire.   Si le problème persiste, pourriez-vous m’indiquer les réponses aux questions suivantes. Est-ce que n’importe quelle app vous donne un message d’erreur ? Si seulement certaines app, donnez-moi une liste aussi complète que possible. Est-ce que c’est toujours le même message d’erreur (App pas compatible ?). ... View more

Hi @johninstalbans  Glad to hear you have a solution, do not hesitate to come back and let us know if you need further help or advice. Have a great week. ... View more

Hi Looks like you have the situation under control. Very smart of you to request a returnable item. You are right the card should be backward compatible with the slots. The power supply is key and if that new card does not tax it over its stated output then it "should" work. Have you considered replacing the power supply with something more powerful?   ... View more

Hi @verseau28  Bienvenue sur le Forum. Afin de commencer le dépannage j’aimerais identifier les données suivantes le modèle de l’appareil en question identifie avec les chiffres MSN (8 chiffres) La version de votre system opérationnel Le nom de l’application en question Dès que j’ai ça , je vérifie la compatibilité et si possible suggérait solutions alternatives. ... View more

hi @johninstalbans  Welcome to the forums , Could you let me know the MSN number of your medion product Could you tell me what software presented you with the update, our medion software? Once we know that we could look at this site to see what are the latest updates were made available for your machine. Is everything working ok on your machine after this update? As regards to the instalation of the new video card, if you try to reinstall it, do you get the same issue as before ? I am of the opinion that the issues are separate...First let's identify the update installed and then we can look at how we can get your video card to work. I'll catch up with you on Monday if you are able to post an update this weekend. ... View more

Hi, @johninstalbans , I can't recommend a particular card or brand just yet  but to make sure that your needs are covered, I would want to know the following: -print or link to the full specs of your monitor. -which streaming service are you using and can you link to the specs they recomend for streaming at this particular setting? Once I know this I should be able to direct you to some suitable offerings , ultimately you will need to double check with your manufacturer of choice that it fits the bill. ... View more

hello @Madcat  welcome to the forums. I am aware of some connectivity issues from previous threads, most of whom seem to have been resolved with the latest firmware updates...However, as you mentioned that you have the latest firmware on your plugs  we will need to look beyond. I am going to sugest a few things and verify some settings, if you have tried some of them already  please skip. - Medion life app works on android version 4.1 and above, the app is at version 1.1.14 , please check you have  the latest version.   - Uninstalling and reinstalling the app.   - Factory reset of the plugs          Restore factory settings            − Select the adaptor in the device list.            − Click the button to open the settings menu for theadaptor.            − Click Reset and confirm your input with Confirm in the pop-up message.            When the factory settings have been restored, the status LED will blink. The adaptor has now been            reset and is ready to be connected to a network again.    Whilst we would endehavor to have our Medion Life app to work flawlwessly with our products, some reviewer mentioned using another app to control the plugs (Tuya smart app). We can't obviously support third party app but in the spirit of getting things to work , all options can be discussed. If you are still experiencing issues , please let me know, we will consider further options. Thank you for your patience and cooperation.      ... View more

@Fishtown  Good find, it's several time the size of the one I had found so maybe contain all the required librairies/files to ron on @Ikari_00 's machine. @Ikari_00 , would you mind giving it a go? ... View more

Hi @Ikari_00    Thank you for the additional info ,I would sugest you update your NET framework to the latest version if you haven't done so. I am hoping that this would work, however I am still unable to find the software specificaly shipped for this model so will escalate and get back to you with an answer. Thank you for your patience and keep me posted. ... View more

Hi @Ikari_00  Could you give the following link a try. Admitedely it is for a 7859 series so not sure if it will work , I don't have a 7853 handy to try. If this does not work, could you tell me wich version of the BIOS you have installed on your machine and also the MSN number that you should be able to find at the back of the machine , it is eight numbers long. Thank you for your patience and cooperation. ... View more

Hi @Ikari_00  Welcome to the forum, I will do my best to find a way to get you that software, just bear with me whilst I make some inquiries.  Iis it just the RGB software ? or is there anything else? ... View more

@CGaybeul  Bonjour, je vais essayez de trouver les bons pilotes pour cette machine, je suis de l'avis comme @Fishtown   que la carte réseau ne soit pas cassée mais qu’elle manque bien d’un pilote. Rien n’est impossible mais restons optimiste pour le moment ! Vous serait-il possible de me communiquer le numéro de MSN de la machine  MSN :XXXXXXXX ( 8 chiffres ) En alternative , un numéro MD : MD- xxxxxx  (5 chiffres) Le système opérationnel (Windows 7,8, 8.1 ou 10 ?) J’aurais peut-être besoin de plus d’info mais je vais commencer par ca ! 😉 ... View more

@Burkathy  I had a chat with my service people again, we took one apart , there is indeed no cmos battery on that model. I can tell you that the motherboard costs plus labour plus VAT would bring it to close to 200 pounds which is basicaly the price new. I don't think it is economicaly viable to get it repaired.it's your call of course if you want to send it in for an official quotation. At this time I do not have any other insight on password recovery for that type of BIOS or how to flash it. Let us know if you find a way. Good luck ... View more

Hi @Burkathy  I have seen your previous post on the same subject a month ago and unfortunately the only way we can sugest to resolve this is a return of the machine to our service centre for an out of warranty repair. This does have an associated cost , you would recieve a quotation with the option to decline if it was not economicaly viable for you. Please contact our team  should you wish to proceed with a return. ... View more

Hi We sell Medion Erazors laptop and desktops in a variety of shops in the UK. https://www.medion.com/gb/where-to-buy/index.html Availability and range changes all the time so check relevant resellers stock.   I would say, consider something like the https://www.box.co.uk/Medion-Erazer-X30-P64003-Desktop-Gaming-_2454222.html#DetailTop SSD is smaller than the previous laptop but these are easily upgraded should you need more fast storage, same with the HDD should you need more than 1TB of storage. Graphics card will be adequate for 1080P gaming, again, upgradable in the future should you decide to game at higher resolutions with an appropriate monitor. Hope this helps. ... View more

Hi @Ciderspace666  Spoke to one of our service engineer, who recons it is just an RGB flicker.... ... View more

hi @Ciderspace666  Maybe some current does get in the motherboard and activate , however briefly some of the RGB of the backlit keyboard  , I am not aware of any LED error lights on that motherboard that could be flashing but it is possible...I will try to find out more. ... View more

Bonjour @Popa  La première chose à vérifier, est-ce que le SSD est visible dans le BIOS ? Ensuite, pouvez-vous confirmer que le secure BIOS est  en off/disabled J’ai trouvé ce tutoriel chez nos amis a Ubuntu forums, en Anglais mais traduction en ligne devrait aider. Si vous avez toujours des problèmes , veuillez poster  les prises d’écrans de votre système avec tout message d’erreur. ... View more

Bonjour @Aliya-R  Merci de votre patience. l doit y avoir un problème de synchronisation  entre le compte de votre conjoint et le votre. D'ailleurs, votre conjoint utilise-t-il la même montre et la même application ?   Pourriez-vous désinstaller totalement l'application de l'iPad et se connecter uniquement avec votre compte pour la synchronisation des données ?   Si le défaut persiste, il serait intéressant d'avoir des captures d'écran Merci de votre cooperation. ... View more

HI @Ciderspace666  Thank you for your patience and willingness to troubleshoot. Sorry none of the sugestions where of use in this case, hopefully a working replacement from Ebuyer will make its way back to you soon. Let us know if there is anything else we can do for you. ... View more

@Ciderspace666  Hi Well, that is annoying, having your new beast fail like that is a huge frustration . Spoke to my service team about this, there is a few things you could try. 1) could be in "shipping mode". Solution, press power button for at least 30 seconds. 2) try a static discharge. plug it in the main, press power button for 60 seconds. 3) Can you try pluging in another monitor to see if anything displas on it? Failing that, an RMA to ebuyer would be the next step...Let us know if there are any issues with that. Good luck. ... View more

@Aliya-R  Bonjour, Merci pour toutes les précisions. J'ai escaladé à mes collègues et suis en attente de savoir s’il puisse reproduire l’erreur. J’attends la réponse et vous la communiquerait le plus rapidement possible. Merci pour votre patience. ... View more

Hi @zothar  Sorry for late reply on this, could you give me the MSN number of your machine so i can check the specs and compatibility of the right model in the meantime, if you haven't done so already ,could you check with  the seller of the graphic card if he is able to give you any indication that it is compatible with your model of laptop?   Also , would you be able to describe  the symptoms/issues you are experiencing, maybe we can troubleshoot this without you having to buy anything 😉  , also tell us which operating system you ae using . Many thx. Thank you for your patience. ... View more

@Aliya-R  Merci des précisions Je suis en communications avec mes services techniques et vous ferais parvenir une réponse le plus tôt possible, merci de votre patience. ... View more

@Acelsp  I'll just tag @jjrodri07 to make sure he sees your question below: "One question, how did you install windows in the new m.2 drive? Did you clone it (in this case, what tool?) or you did a clean install and as already suggested, windows key is in the bios, so no problem installing it?" ... View more