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You are nor the first to experience this, I had the same issue & amazon replaced it, the replacement charges fine, another poster here had the original & replacement with the same issue,.....we both tried all the suggestions to no avail, look for a replacement asap.
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Replacement E10 arrived today, charging fine, no issues, same MSN 30033537 as the one I sent back, we did wait a few extra secs over the 8sec after connecting the AC power & waited to see the power & battery leds turn on before turning the laptop on.
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Ok folks! New E10 arrived today, a replacement for the previous one that refused to charge,.....success!!!! it's charging the battery, same MSN a previous one MSN 30033537.
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gone back to Amazon uk today, free returns service is very efficient in fairness, replacement arriving in a few days, fingers crossed 🤞
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Will do, it was bought for my son who has it now, I never actually opened the box myself, he's trying the solutions you suggested to the OP, I'll report back asap.
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i have a background in IT since the late 80s, retired now but still have a few tricks up my sleeve, I have lots of chargers around the house, possibly a medion brand too, I'll let you know, I searched "refurbished laptops" & this came up along with lots of other names, spoke to Amazon earlier & they said it's brand new, 🤔, anyway I'll report back
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Hi, nightmare, my E10 arrived yesterday from Amazon & has the identical problem, battery showing 0%, battery led indicator is on but battery isn't charging at all, I'll also try the above suggestions & report back, Amazon support sent me a few YouTube videos to watch 🤣,
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New laptop isn't charging the battery, this is a brand new laptop from Amazon arrived yesterday, is it a dud battery or a settings error, ac adapter is working & laptop works fine when connected, battery indicator led is lit when ac is connected but battery on screen stays at 0%
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