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battery not charging!

6 REPLIES 6
heggo
Trainee
Message 1 of 7
2,395 Views
Message 1 of 7
2,395 Views

battery not charging!

New laptop isn't charging the battery, this is a brand new laptop from Amazon arrived yesterday, is it a dud battery or a settings error, ac adapter is working & laptop works fine when connected, battery indicator led is lit when ac is connected but battery on screen stays at 0%

6 REPLIES 6
EastClintwood
Moderator
Message 2 of 7
2,320 Views
Message 2 of 7
2,320 Views

Hello @heggo, and welcome to the community.

 

Please send us your MSN which can be found under your laptop.

 

Greetings,
EastClintwood


MEDION. LÄUFT BEI MIR.
• Web: www.medion.de • Community: community.medion.com • Facebook: MEDIONDeutschland • Instagram: @medion.de


Bitte belohne hilfreiche Antworten mit Kudos und markiere die beste Antwort/Lösung mit Als Lösung akzeptieren.
heggo
Trainee
Message 3 of 7
2,314 Views
Message 3 of 7
2,314 Views

Will do, it was bought for my son who has it now, I never actually opened the box myself, he's trying the solutions you suggested to the OP, I'll report back asap.

heggo
Trainee
Message 4 of 7
2,302 Views
Message 4 of 7
2,302 Views

MSN 30033537

EastClintwood
Moderator
Message 5 of 7
2,284 Views
Message 5 of 7
2,284 Views

Hello @heggo,

 

please contact the Service it is most probably a defective battery.

 

Best regards,

EastClintwood


MEDION. LÄUFT BEI MIR.
• Web: www.medion.de • Community: community.medion.com • Facebook: MEDIONDeutschland • Instagram: @medion.de


Bitte belohne hilfreiche Antworten mit Kudos und markiere die beste Antwort/Lösung mit Als Lösung akzeptieren.
heggo
Trainee
Message 6 of 7
2,281 Views
Message 6 of 7
2,281 Views

Returned to Amazon, replacement on its way 🤞

heggo
Trainee
Message 7 of 7
2,263 Views
Message 7 of 7
2,263 Views

Ok folks! New E10 arrived today, a replacement for the previous one that refused to charge,.....success!!!! it's charging the battery,  same MSN a previous one MSN 30033537

6 REPLIES 6