battery not charging!

[heggo]

New laptop isn't charging the battery, this is a brand new laptop from Amazon arrived yesterday, is it a dud battery or a settings error, ac adapter is working & laptop works fine when connected, battery indicator led is lit when ac is connected but battery on screen stays at 0%

[EastClintwood]

Hello @heggo, and welcome to the community.

Please send us your MSN which can be found under your laptop.

Greetings,
EastClintwood

[heggo]

Will do, it was bought for my son who has it now, I never actually opened the box myself, he's trying the solutions you suggested to the OP, I'll report back asap.

[heggo]

MSN 30033537

[EastClintwood]

Hello @heggo,

please contact the Service it is most probably a defective battery.

Best regards,

EastClintwood

[heggo]

Returned to Amazon, replacement on its way 🤞

[heggo]

Ok folks! New E10 arrived today, a replacement for the previous one that refused to charge,.....success!!!! it's charging the battery,  same MSN a previous one MSN 30033537.