About martinmt

i've suddenly encountered some strange behaviour today with my erazer x6807 - which has been working fine - apart from a strange display screen problem that i posted about a few weeks ago which resolved itself.   When starting up today, i repeatedly had a bios screen flash up (this was showing bios info and other internal settings info such as ram etc in a text format that looked like windows 3.1).   initially i could ignore this, which i did, but then after a couple of restarts to hope it would go away - i found my keyboard settings seem to have gone weird. my return key now gives a hash symbol, and my shift keys do not work so i cannot bring up brackets etc. i have looked at keyboard settings and they are all UK as expected.   After a few more restarts, i got to the windows log in asking for a pin, but i couldnt enter a pin - it was like the keyboard was disabled. a few restarts later - and i could get in, but am now here with all the keyboard problems.  i have just run malwarebytes which hasnt found anything.   i cannot see any way to update the bios. is there anything i can try - the lack of shift key action is very frustrating.   I just connected an external keyboard - and - as you can see, it is working fine (return key worked!) - so this must be an issue with the driver or something on the medion keyboard itself.  All the other keys also work fine when using the external USB keyboard including shifted keys on the external keyboard.  Does anyone know how I can reset the internal keyboard settings somehow!? Thanks in advance.   I have not installed any new software lately or made any changes that I am aware of.    Just checked and my current bios is:  BIOS Version/Date American Megatrends Inc. N.1.06, 10/09/2018 ... View more

Hi all,   I have been a happy customer for a number of years now and my laptop has been great. However, I have just encountered a problem last week and I'm trying to establish if my laptop if finished, or if it can be fixed.    I plugged my power cable in to it yesterday (it had been working perfectly up to that point), and immediately the screen started flashing and went very dark.  I have been googling for suggestions and have tried the battery discharge (where you disconnect the battery and hold down the power button for 30 seconds) and that did not help anything.    When I connect an external monitor, it works fine so I know that the problem is with the display somehow (either the actual screen, or software). I have tried updating and rolling back drivers for the Nvidia graphics card and have checked for updates to the intel graphics and nothing makes a difference.    What I just realised is that if I right click into display properties and set the brightness to 8 (out of 100) then the display is stable - but it's very dark and dull and not really usable.  If I change those settings up or down, the screen flickers badly and doesn't display properly.    So, I am trying to work out if there is anything else I can try, or if the problem is with a failure of the backlight on the display screen. If that is the case, is it repairable or would that be too expensive? Is it something I might be able to do myself?   I could just keep using it with the external monitor, which would work, but it's not ideal. To be honest I tend to use it more as a desktop replacement anyway at home.    However, any advice or suggestions would be most welcomed. Thank you in advance.  ... View more

I've recently started to have a problem whereby my 6807 Erazer gaming laptop just cuts out and turns off immediately. I am using it plugged in and the power supply does feel quite hot. I have the laptop on top of a cooling pad and I don't think the laptop itself is overheating.   Any suggestions for anything I can try diagnostically - or has anyone else encountered this? It has turned off twice today and if it keeps up will obviously be going back.  When I say turns off, I don't mean it "shuts down" it just goes off instantly - and this is odd as it's still on the mains power.    ... View more

I can't seem to find a way to change the keyboard backlight options on my X6807 (MSN 30026173)   At the moment, ASDW and the arrow keys are permanently lit, but nothing else. I would like them all lit up when using it in the dark,   I understand there is some control centre software that lets me do this, but I can't find any software on this site for my laptop - nor any generic software. When I enter my MSN number etc. it just says there are no downloads. Where is this download please?   EDIT: Solved this myself via other threads (not related to my machine). I found the exe in the recovery drive, installed that (which first removed my existing installation which I couldn't seem to find via Windows 10 - and then I reinstalled it and it added a nice simple desktop shortcut so I'm all sorted).    It is a bit pointless having a "downloads" section by MSN number though if it doesn't signpost you to a library of generic or specific pieces of software.  ... View more