À propos de Gehringer

Hi @Mazakin,   you've mentioned you have already performed a clean Windows installation so I assume you've update Windows (including optional updates) and drivers to their latest versions, correct? If so, you can try to install a monitoring software to check units' temperature to see it is a fan issue or an overheating issue. It would also help to download and install the Medion Service app available here to look for faults.   Regards, Gehringer ... Afficher plus

Hi @Erazerx1 ,   First, I need you to be aware that flashing your BIOS is a sensitive procedure that may cause your unit to be useless, if it fails. Therefore, Medion can't recommend you to do it, nor assume any responsibility for the consequences of your act. That said, you can find here the link for current BIOS version N 1.54.   The .zip file has a Winflash Update including the GK7CP7SN154.ROM you are looking for.   Regards, Gehringer ... Afficher plus

Hi @MrErnest ,   Please find below more information about your MB and also some photos that may help you: ECS B460H6-EM * RAM: max. 32 GB (2 slots) * Form factor: microATX   Interfaces / Connectivity: Back panel: * 2x USB 2.0 Type-A ports * 2x USB 3.0 Type-A ports * 1x DisplayPort * 1x HDMI * 1x LAN (RJ45) port * 3x OFC audio jacks   Internal Connectors: * 4 x SATA 3 ports (4x black color) * 1 x M.2 M2_1 (2260 and 2280 size with flexible standoff, SATA mode only) * 1 x M.2 M2_2 (for PCIe X4 NVMe SSD and Intel Optane module 2260 & 2280) * 1 x M.2 M2_3 (E-Key 2230 for WLAN only) * 1 x CPU 4PIN Fan header CPU_FAN (red) * 1 x Sys FAN 4PIN SYS_FAN (white) * 1 x Front Audio F_AUDIO with black plastic header * 1 x Frontside USB: Cardreader with black plastic header (one port only), * 1 x USB3.0 H10x2 front header F_USB31_12 (Intel pin out) * 1 x Front_Panel header F_PANEL black plastic header * 1 x 8PIN ATX 12V connector ATX_12V   PCIe slots: * 1 x PCIe x16 * 1 x PCIe x1      Regards, Gehringer ... Afficher plus

Hi @jegetto ,   have you tried the steps mentioned on this link here except the one suggesting you replace the adapter? Regards, Gehringer ... Afficher plus

That's amazing news @Scoobyfizz . Thanks for sharing! Regards, Gehringer ... Afficher plus

Hi @victoriam90 ,    it may look like a basic troubleshooting, but have you checked the water installation? Is it closed/blockid? Does it follow the recommendations on the user manual, particularly in regards to its height in relation to the machine? Is there any leaking? Regards, Gehringer ... Afficher plus

Hi @Robert121164 ,   has the issue been solved? Regards, Gehringer ... Afficher plus

Hello @MrErnest ,   can you please provide the MSN number of your unit? It is an 8-digits number starting by 300 and printed underneath your unit.   Regards, Gehringer ... Afficher plus

Hi @newbie_99 ,   your unit comes with a pre-installed antivirus, which may be installed on this folder.   If you have installed a new antivirus without deleting the previous one, there may be a malfunctioning.   I can confirm the files inside the folder you've mentioned are not malicious Regards, Gehringer ... Afficher plus

Hi @Cepter ,   does your unit have a MSN number printed on a label underneath it? Regards, Gehringer ... Afficher plus

Hi @newbie_99 ,   maybe a factory settings reset will solve the problem.   Please be aware this procedure may erase all your data so please back it up first and also make sure you can recover the apps and the login credentials for the currently installed programs.   Regards, Gehringer ... Afficher plus

Hi @someMedUser ,   have you already tried to rollback / re-update driver? Regards, Gehringer ... Afficher plus

Hi @bombheads12 ,   please find here the link to the contact information website for Medion UK.   You can either call the technical support line or fill the contact form Regards, Gehringer ... Afficher plus

Hi @Scoobyfizz ,   I will PM you about your specific case. If there are any findings on it that can help the community we can continue this thread. Regards, Gehringer ... Afficher plus

Hi @bombheads12 ,   Since you asked, I am a moderator, which means that I facilitate discussions and I try to help community members to find answers for their questions.   In your case, you need more technical information that the average user, so I can suggest you to either contact your local Medion technical support team or to count on the expertise of tech savy community members. Please consider that this contribution from members is voluntary, and it may be discouraged by your approach, but from a moderator perspective, you haven't disrespected any community rules, so it is a fair play.    Medion can only recommend upgrades and modifications on products to be performed by professionals, since they may present warranty voiding and security and safety risks.   I hope this explanation helps you understand the reason why this type of information is not distributed inside units boxes and I also hope you understand your assumption that all of this is to increase profits is wrong.    @daddle , thank you for clarifying the issue on the use of internal SATA connectors. I am now in touch with internal Medion team to clarify the MSN number difference and I thank you both for bringing this issue to our attention.   Regards, Gehringer ... Afficher plus

Hi @Scoobyfizz ,   The unit should convert itself automatically to tablet mode when unit is physically converted to a tablet, unless set not to do so. And it should work in any Windows version.   Since you have overwritten the original HDD files, you are correct and we wouldn't be able to restore factory settings to fix any configuration/compatibility issue, so I would advise you to contact our local Medion technical support team and send your unit to the workshop so they can check if there is any hardware fault not allowing your unit to do so. Regards, Gehringer ... Afficher plus

Hi @bombheads12 ,   in regards to the connectors, your MB contains:   * 4 x SATA 3 ports (4x black color) * 1 x M.2 M2_1 (2260 and 2280 size with flexible standoff, SATA mode only) * 1 x M.2 M2_2 (for PCIe X4 NVMe SSD and Intel Optane module 2260 & 2280) * 1 x M.2 M2_3 (E-Key 2230 for WLAN only)   So 1 for HDD, 1 for SSD and one for WLAN   Regarding USBs, it contains:   Back panel: * 2x USB 2.0 Type-A ports * 2x USB 3.0 Type-A ports Internal connectors: * 1 x Frontside USB: Cardreader with black plastic header (one port only), * 1 x USB3.0 H10x2 front header F_USB31_12 (Intel pin out) So 4 USBs only.   Your MB is ECS B460H6-EM Regards, Gehringer ... Afficher plus

@Scoobyfizz ,   so there is a chance your imaging file will be on a previous Windows version, which should give you access to the menus that are missing from yours.   Regards, Gehringer ... Afficher plus

Hi @Scoobyfizz ,   Have you updated this fresh copy to the version 21H1? Regards, Gehringer ... Afficher plus

Hi @bombheads12 ,   which one is your case? This first one:   Or this second one?   Regards, Gehringer ... Afficher plus

Hi @Scoobyfizz ,   there is one last thing you can try which is the factory settings reset.   If it does not work, then I would advise you to contact the local Medion technical support team to have it assessed by a technician. Regards, Gehringer ... Afficher plus

Hi @Spainfury ,   please try the troubleshooting described from step 2 of this link here   Regards, Gehringer ... Afficher plus

Hi @Nomisra ,    I am sorry to hear that you are having problems with your unit.   It is not clear to me whether you have contacted Medion team or the reseller but I will keep discussions on your particular case via PM exchange.   Regards, Gehringer   ... Afficher plus

Hi @Scoobyfizz ,   please try option #3 listed on this link here Regards, Gehringer ... Afficher plus

Hi @SybariteAngel ,   It looks like that the app has frozen.   Please unplug your  TV from the wall socket, wait around 2 minutes and then plug it back to the wall socket. It should refresh your TV.   Regards, Gehringer ... Afficher plus

Hi @Lonewolf1 ,   it is a No, unfortunately.   At least internally.   What about USB hubs?   Regards, Gehringer ... Afficher plus