cancel
Showing results for 
Search instead for 
Did you mean: 

Keyboard problem S4403

25 REPLIES 25
AndrewP
Trainee
Message 1 of 26
434 Views
Message 1 of 26
434 Views

Keyboard problem S4403

I have a problem with my keyboard and hope someone can help.

 

Recently I had an update to my VPN fail. The installer automatically rolled back the installation, but this did not complete correctly and, after rebooting twice I noticed various problems with my notebook. I have succeeded in resetting the icon spacing on the task bar and the line spacing in File browser, but I have a problem with the keyboard occasionally repeating characters as I type. Usually it only repeats one character but occasionally it will repeat the last two characters so that for example "the" comes out as "ththe". I know my typing is not perfect but this is much more frequent that before and I never repeated two characters like this.

 

I have tried changing the repeat key delay setting in Windows but it does ntoto help. [I left ntoto in as an example that just happened, I mistyped not as nto (a common mistake for me😁) but it came out as ntoto].

 

Does anyone have any ideas?

 

Thanks!

 

S4403 - MD 61325, Windows 10 Home v20H2, build 19042.804, Windows Feature Experience Pack 120.2212.551.0

25 REPLIES 25
toryglen
Apprentice
Message 11 of 26
160 Views
Message 11 of 26
160 Views

Thank you for that extra insight.

I'm still not having any luck with the typing issue.

I have inadvertly deleted one of the keyboard driver - needless to say this never solved anything.

AndrewP
Trainee
Message 12 of 26
156 Views
Message 12 of 26
156 Views

@daddlethanks for the suggestion. I have found and downloaded version 2.2.1.384 but I am afraid I don't know how to install this. Can you please instruct me?

 

I can find two folders C:\Windows\System32\DriverStore\ hideventfilter.inf_amd64_xxxx.. containing the three files I just downloaded, but also containing another file with the extension .PNF that is not in the download. I note that the newer of these folders is dated 2021-02-01 which would coincide with when the problems started.

 

Thanks for the help.

daddle
Superuser
Message 13 of 26
150 Views
Message 13 of 26
150 Views

@AndrewP

 

You have to install via the device manager --> Update driver

Or it reads the data from the cab file, or you first have to decompress it eg with 7zip.

 

daddle

AndrewP
Trainee
Message 14 of 26
142 Views
Message 14 of 26
142 Views

@daddle @toryglen  When I try to update the driver it tells me that the latest driver is installed. I have now rolled back the driver to the previous version, 2.2.1.383, and so far this seems to be working. (No double letters in typing this reply!)

 

Thank you.

toryglen
Apprentice
Message 15 of 26
131 Views
Message 15 of 26
131 Views

Glad it has worked out for you.

I am still having issue.

Even tried an uninstall.

But no joy.

I don't have the option of roll back.

Looks like I will have to try a complete reinstall from scratch,

and re-install all my apps.

Long day ahead.

Thanks for keeping me informed

AndrewP
Trainee
Message 16 of 26
125 Views
Message 16 of 26
125 Views

@toryglen  sorry to hear you still have problems. Perhaps you can download and install the 2.2.1.383 driver from the site daddle gave? If you click on Last Updated it is near the bottom of the first page.

toryglen
Apprentice
Message 17 of 26
121 Views
Message 17 of 26
121 Views

Unfortunately I’ve started from scratch. (Recovery USB)

If I encounter problems (hopefully not),

Thank you for helping me out.

I will come back when I am up and running again 

 

toryglen
Apprentice
Message 18 of 26
92 Views
Message 18 of 26
92 Views

I am still having issues with this (double letter) typing.

I started from scratch, did a full recovery - now just a basic pc.

I tried installing 2.2.1.383 drive, to over ride 2.2.1.384,

The strange thing is the zip file may say 2.2.1.383,

but the actual driver version that is extracted is 1.1.1.318 (Intel(R) HID Event Filter)

Even with this, I am still double typing letters, even when I am precise with my typing.

it even occurs when I go the the command prompt!

is your laptop typing okay.

 

 

AndrewP
Trainee
Message 19 of 26
82 Views
Message 19 of 26
82 Views

@toryglen 

Mine is working normally now. I have not noticed any other problems.

 

When I go to device manager and check the driver version it shows 2.2.1.383, dated 2020-08-10.

toryglen
Apprentice
Message 20 of 26
76 Views
Message 20 of 26
76 Views

Thanks for replying

Can you tell where you downloaded from?

I tried two separate sites, claiming 2.2.1.383,

but when checked after unzipping, I’ve only got 1.1.1.318.

I appreciate any response, in advance.

25 REPLIES 25