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Keyboard problem S4403

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AndrewP
Apprentice
Message 1 of 49
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Message 1 of 49
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Keyboard problem S4403

I have a problem with my keyboard and hope someone can help.

 

Recently I had an update to my VPN fail. The installer automatically rolled back the installation, but this did not complete correctly and, after rebooting twice I noticed various problems with my notebook. I have succeeded in resetting the icon spacing on the task bar and the line spacing in File browser, but I have a problem with the keyboard occasionally repeating characters as I type. Usually it only repeats one character but occasionally it will repeat the last two characters so that for example "the" comes out as "ththe". I know my typing is not perfect but this is much more frequent that before and I never repeated two characters like this.

 

I have tried changing the repeat key delay setting in Windows but it does ntoto help. [I left ntoto in as an example that just happened, I mistyped not as nto (a common mistake for me😁) but it came out as ntoto].

 

Does anyone have any ideas?

 

Thanks!

 

S4403 - MD 61325, Windows 10 Home v20H2, build 19042.804, Windows Feature Experience Pack 120.2212.551.0

48 REPLIES 48
AndrewP
Apprentice
Message 31 of 49
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Message 31 of 49
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@daddle @PathMan 

I am on version 20H2, build 19042.804, Windows Feature Experience Pack 120.2212.551.0

The HID Event Filter is still visible in my version.

PathMan
Trainee
Message 32 of 49
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Message 32 of 49
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@AndrewP - i have the 2.2.1.384 driver installed and unfortunately, the "Roll back" option is greyed out, so I can't do that! 

I have downloaded the earlier driver but aam having no luck gettting it unzipped and insttalled?

I  have installed 7Zip and can unzip it, but do I need to unzip to a specific loccation to get it tto replace the later verrsion?

You can see from the above what the issue is doing to my typing!

PathMan
Trainee
Message 33 of 49
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Message 33 of 49
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@daddle - thank's for your response. I am on Build 19042.867

When I right click the extracted .inf file, what option should I select? Install? It doesn't aappear to do anything?

 

PathMan_0-1615466898628.png

 

daddle
Superuser
Message 34 of 49
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Message 34 of 49
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@PathMan  

 

No, just decompress it to any folder. But not only opening by 7zip, you have to do a physical unpack, and have the three files in an extra folder.

If you do an inf-install, theres no reaction to be seen, as far as I remember. Even if it doesn't work.

 

But if you still have the entry Hid Event Filter, and it shows V.  ...384,  go back to V.  .... 383

---> https://www.catalog.update.microsoft.com/Search.aspx?q=intel+hid+event+filter

You hav to go two or three pages forward to find Version ..383

 

Do a Uninstall, and mark "Delete Driver software" as well, then do a driver update and show the path to the folder with the decompressed  " hideventfilter.inf " 

Yes, your Build 19042.867 is the same as on my desktop, but my entry 'IntelHid Event Filter' isn't there anymore.

 

cheers, daddle

PathMan
Trainee
Message 35 of 49
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Message 35 of 49
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Thank you @daddle !

That worked like a charm!

The driver is now the earlier version and my repeating keyboard errors appear to be fixed!

Hurray, I owe you a pint!

AndrewP
Apprentice
Message 36 of 49
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Message 36 of 49
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@PathMan  Did you also have problems with the icon spacing on the task bar and the line spacing in File Exporer?

 

I wonder how many more people have had this problem.

AndrewP
Apprentice
Message 37 of 49
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Message 37 of 49
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@daddle  my windows has just done an update to:

Edition Windows 10 Home
Version 20H2
Installed on ‎2020-‎10-‎25
OS build 19042.867
Experience Windows Feature Experience Pack 120.2212.551.0

The Intel(R) HID Event Filter entry is still visible.

daddle
Superuser
Message 38 of 49
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Message 38 of 49
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@AndrewP 

 

Thanks for the info:

OK, everything the same, but your Windows version was installed  ‎2020-‎10-‎25 , mine on 2021-02-01

All the same, except the date 

Version 20H2
Installed on ‎2021-02-01
OS build 19042.867
Experience Windows Feature Experience Pack 120.2212.551.0

 

Geräte_Manager.png

 

PathMan
Trainee
Message 39 of 49
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Message 39 of 49
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@AndrewP 

I didn't notice any problem with the icon spacing and/or line spacing in File Explorer?

AndrewP
Apprentice
Message 40 of 49
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Message 40 of 49
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@daddle  interesting that the versions of Windows are the same but the Device Manager looks fairly different (ignoring language). I guess most of the differences are because mine is a touch-screen laptop.

DM1.gif

But what is definitely different is the number of entries in the HID group:

DM2.gif

Why do I have so many copies of some drivers? Is there any benefit in removing duplicates? And if so, how do I deceide which to keep?

Thanks!

48 REPLIES 48