Over RebekahR

RebekahR · ‎03.08.2021

Medion 58" TV (X15536 / MD 31436) Internet Issue This is the post I was on about, its a firmware issue @RebekahR wrote: Seems to be an auto update error that is causing the TV to reboot when connected to the Internet. If you can manage to have the TV stay on long enough to get to the settings and turn the Internet off it will then stay on, If you are connected by ethernet cable you can take it out and then when it turns itself back on you can change the settings or turn your router off if on WiFi and then in the settings although neither of these things will help if you only have access to watch things over the Internet Ion

RebekahR · ‎03.08.2021

I was doing everything I could think of, plugging in different plug sockets, having nothing else plugged in then only certain things plugged in trying to eliminate it before I got to the conclusion it was the Internet, took me longer than it should have haha!

RebekahR · ‎03.08.2021

@Popcorn didn't see your comment till after I'd posted, thanks for the update 🙂

RebekahR · ‎03.08.2021

Two more people have posted about the issue in another thread group so definitely seems to be an update issue, too much of a coincidence for the same thing to happen to us all!

RebekahR · ‎03.08.2021

Seems to be an auto update error that is causing the TV to reboot when connected to the Internet. If you can manage to have the TV stay on long enough to get to the settings and turn the Internet off it will then stay on, If you are connected by ethernet cable you can take it out and then when it turns itself back on you can change the settings or turn your router off if on WiFi and then in the settings although neither of these things will help if you only have access to watch things over the Internet

RebekahR · ‎03.08.2021

Same has happened to me today I've posted a thread about it in the video section of the forum (sorry not sure how exactly I link to the thread) and another member - Popcorn - who has a help ticket in is going to provide an update there

RebekahR · ‎03.08.2021

It was working fine yesterday when I was watching Netflix on it, so it could be an update as mine is set to auto update as well. That would be great, thanks!

RebekahR · ‎03.08.2021

Hi All, Hopefully someone can help me solve this. All of a sudden my TV has become stuck in a boot loop and keeps restarting whenever it is connected to the internet. When connected by Wi-Fi the boot loop continues until the TV seems to disconnect itself from the Wi-Fi, when connected by Ethernet cable it continues until the cable has been removed from the TV. I have gone through the First time installation again to see if this could fix the error but it still happens after connecting to the internet There are no issues with the internet as it is working fine for phone, laptop, Xbox etc. I have even tried using a 4G hub from a different internet provider and the same issue occurs. I’m wondering if maybe it needs a software upgrade but I cannot carry this out through the internet on the TV at the moment MSN: 30028460 Software: V.5.28.7.4 MED Application Version: V.4.18.0.6 Thanks