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Hi @Magnusson2004    I would strongly recommend we confirm the MSN before going to a bios update. could you post a screenshot of your "system information" after  you boot into windows. ... Mehr anzeigen

hi @ElPadrino47 and @wRatte    take a look at this response and let me know if this goes some way in solving your issues: Normally You should get a message in Windows when a new Thunderbolt 3 device is connected. With this message you  can grant access to the device, and Windows automatically installs the correct drivers.   But from your question of the I understand that you do not get any message at all. It is also strange that no Thunderbolt device is found in the device manager. Maybe the Thunderbolt drivers aren’t correctly installed with the customer. You can download the drivers from: http://www1.medion.de/downloads/download.pl?lang=nl&filename=thbx7855_57_w10.exe&id=17755&type=treiber It is also recommended that you perform all Windows updates. I hope this helps a bit 😊 ... Mehr anzeigen

@Roo1994    doh!   You are absolutely right....having said that , I can send you a manual if you PM me your email, it does not have a schematic to dismantle it …. What are you trying to fix? Is this not under warranty anymore?     ... Mehr anzeigen

hi @Roo1994    our medion service site has a manual for it and drivers for windows 98 or if you are feeling brave windows ME 😉 https://www.medion.com/gb/service/product-detail/30000840?fromTopicsPage=true   That's about as far as I can go to  help you with this. good luck. ... Mehr anzeigen

hi, @ElPadrino47  @wRatte    Sorry about my lack of feedback....I am going to escalate that to Germany to see if they can help. Thank you for your patience ... Mehr anzeigen

hi @Harderro  I am having trouble identifying the product in question, could you kindly post the MSN number (8digit) and maybe a picture or two of the stick's labels. Many thx ... Mehr anzeigen

hi @meganslo    Sorry , we seem to have missed this one....Has this been dealt by our warranty services already or do you need further assistance?   ... Mehr anzeigen

hi @Magnusson2004    if you look in windows---system information, the last 8 digit of your system SKU will give you the MSN number of the machine once that is identified you can take a look at our service site for drivers and manual. you can also try running the diagnostic app . https://www.medion.com/gb/service/ ... Mehr anzeigen

Hi @Roo1994    if you could give me the MSN number of the unit (8 digit number), I'll see if I can find the right schematics to help you ... Mehr anzeigen

Hi @llinasenc      sorry to hear about your issues. Could you give me an MSN number so I can identify the correct model. Is this still under warranty? ... Mehr anzeigen

hi @fozziebear    Could you see if there is an MSN number somewhere on the laptop? (8 digits, usually at the back of the laptop on a sticker) I have found this, not endorsing it but should help, obviously you decide if it is worth doing: https://www.offtek.co.uk/medion/laptop-memory-upgrades/md-series/md6-series/md6488-ram another look at tiny Linux distro in the meantime: https://techlog360.com/best-lightweight-linux-distributions/ I couldn't fid any manuals for it yet, if you do find the MSN , it will help me in my request to Germany to see if they have anything in their archives.     ... Mehr anzeigen

Hi @Bryan_Films    just a few questions for me to understand what we are dealing with and the issues   What is the MSN number of your laptop ? (8 digits on the back) What do you want to change on the BIOS , what are the issues you want to address with that.? Is your machine still under warranty? ... Mehr anzeigen

Hi @PhilE    Are you still in need of assistance with dismantling your laptop? ... Mehr anzeigen

Hi @wackyraces  I have escalated this and will post back as soon as I have an answer. in the meantime have you considered casting or streaming fit from another device to the TV? ... Mehr anzeigen

hi @ElPadrino47  could yu give me the MSN number of your laptop and also post the specs of your other laptop (the connectivity specs) I'll take a look at both and see if I can figure it out. ... Mehr anzeigen

Hi @tarzoo  Sorry for late reply, could you give me the MSN number of the unit and I'll take a look at what is possible with this What RAID configuration did you have in mind? ... Mehr anzeigen

Hi @steveholmes27    We spoke on the phone Yesterday and I have escalated this to our software team as per our discussions. I'll get back to you by phone and post on the thread once we have a solution. Thank you for your patience and cooperation. ... Mehr anzeigen

Hi @MickyC4    Sorry for the late reply, I am sorry but I will need more info in order to enable my technical team to help you. Namely , I need more info on the type and model of RAM , including size (GB) that you are attempting to run on this machine. I can't find the original technical specs so I am a bit at a loss. Once I have this we should be able to get some answers.  ... Mehr anzeigen

Hi @viejotejo  Just to let you know , I have received confirmation that your request has been passed to the correct department who will decide if a firmware update is in order. As it is a quite a subjective perception , I suspect their first reaction was  "What do you mean; too bright!"  Well, my work here is done 😉 Have a good weekend! ... Mehr anzeigen

Hi @viejotejo    Thank you for your feedback...I will pass on the link to this thread to our software support contact , I can't promise this will be acted upon but at least it will be communicated.  In the meantime, I guess a "hardware" solution will be in order!   ... Mehr anzeigen

Hi @MickyC4    Could you kindly identify the machine for me using the MSN number (8 digit) I'll then take a look at what's possible.  ... Mehr anzeigen

Hi @viejotejo  Welcome to the Forum, just to double check, I have found the following on the manual. Could you confirm that the described process to dim and set the back light does not work on your machine? 17.9. Backlight You can use this function to set the display backlight: − Dim the display in standby mode or operating mode after a set time − Brightness of the display Set timeout  Select Timeout: and select On, 10, 20,30, 45,60, 90, 120 or 180 seconds by turning the OK rotary dial. Display Power-on Level  Select Power-on Level by rotating and then pressing the OK rotary dial, and set the desired brightness level to High, Medium or Low. Display Standby Timeout  Select Standby Timeout: and select ON, 10, 20,30, 45,60, 90, 120 or 180 seconds by turning the OK rotary dial. Display Standby Level  Select Standby Level by rotating and then pressing the OK rotary dial, and set the desired brightness level to Medium or Low. You can download the full manual here. As far as I know there hasn't been any advisories or issues of this kind reported.     ... Mehr anzeigen

Hi @Andissace  Thank you for your patience, I have the following info  in a nutshell: ECS made things quite complicated with this motherboard If you have Revision 1, you might might use Bios version V 2.15, but you have another version of the H81 motherboard then it´s possible  that there are two further option  (like V 3.x, or V 4.0x) Unfortunately there is no indicator on the board. Do you know which version of BIOS you had installed prior to your failed update? If we cannot identify it further and if you try the above BIOS and it fails again, then your next option is an out of warranty quote or sourcing a working motherboard and replacing it yourself. Let me know how you get on. ... Mehr anzeigen

@Andissace    I am making some inquiries as to the availability of the BIOS, thank you in advance for your patience. ... Mehr anzeigen

HI @TTech    thank you for pointing out the thread , I have translated and read it, some interesting troubleshooting angles explained there, I strongly suggest you carry on your conversation there. For what its worth I still suspect a hardware fault somewhere, hopefully its just the keyboard that is causing the misery .  When you do find a solution be sure to let us know , it would be much appreciated. Good luck. ... Mehr anzeigen

Hi @TTech  First of all , thank you for taking the time to collect the requested information. Once you have a BIOS version , I will try to figure out how best to help. There is a possibility that a hardware fault of some sort is causing the issue. we can of course take care of this as part of our out of warranty support and give you a cost estimate. So bear that possibility in mind although of course if we can solve this by software means it would be best. I'll await your reply. Some of our forum members may come with suggestions in the meantime. ... Mehr anzeigen

Hi @TTech  Before I investigate further , could you tell me the MSN number (8 digits) of your laptop and the url of the BIOS you have downloaded so I can make sure we have the right one. What version of BIOS do you currently have installed? ... Mehr anzeigen

Hi @dutchy_for_live  following on @daddle advice could you also tell us which bios version is currently installed. ... Mehr anzeigen

Hi @dutchy_for_live  I am sorry to hear you were victim of a virus. Just to make sure I know exactly which model of Medion we are talking about , could you tell me the MSN number (8 digit) and , is your machine still under warranty? To be fair, at first glance I am not really sure what else to do , I am going to seek advice from colleagues.  In the meantime someone else from the forum might be able to chime in. ... Mehr anzeigen

Bonjour @elmujeriego  J’attache deux photos  du derrière de la machine si ça peut aider. Je travaille au support téléphonique aussi, donc envoyer moi un PM et je vous appelles, on feras le dépannage ensemble au téléphone. ... Mehr anzeigen