Informationen zu Major_ToM

HI @daddle & @BL19 ,   my last post was in deed a right answer, but part of the wrong discussion, so BL19 please ignore my nonsense.   As a matter of fact you mostly should care about your own data safety first, which means preserving important files on external media. PLease take also notice of the installation notes Microsoft provides on it´s webpage   Cheers   Major ToM ... Mehr anzeigen

HI @little_pm96 ,   we surely would like help you, but can you describe your power issue a bit more precisely? To identify your unit we alsoneed information about youzr 8-digit. MSN article number, which is printedon the lower cover of the machine.   Cheers   Major ToM ... Mehr anzeigen

Hi @BL19 ,   please check this guide:   +++Installation instructions+++ Please proceed as follows: 1. Unzip the downloaded file 00_Bios_Crawler_E40_Deputy_P40.zip into a directory of your choice on the hard disk. 2. start the update process for the Bios under Windows by executing the file FF.inf in the BIOS folder by right-clicking with the menu command Install. 3.. restart your system 4. then start the update process for the EC under Windows by executing the FF.inf file in the FF folder by right-clicking with the Install menu command. 5. after the system has been restarted, the changes will take effect.   Cheers   Major ToM ... Mehr anzeigen

Hi @skotlanti ,   could you please provide, the exct specifiction of your GTX 1650, due to the fact, that there are several varints accessible on the market.   Cheers   Major ToM ... Mehr anzeigen

Hi @ANDYDENIS1979 ,   in this case I can offer you a current Bios version V1.07.09RME2/1.07.05ME2 , whcih can be downloaded via the MEDION service section  This update provides some fan optimisation, but you should take into account, that for any errors, caused by the execution of this update, we (as a general disclaimer) don´ t accept any responsibility for damage or lost of data.   Please also read the installation instructions provided in the download details   Cheers   Major ToM ... Mehr anzeigen

Hi @popus_czy_to_ty ,   could you please provide the Bios version (e.g. 1.07.05RME1) you are currently running on this machine? Moreover we unfortunately have no real experience with this unit operating with Kubuntu. Cheers   Major ToM Another hint: To mention a community user so that they are notified when you reply, write an @ sign in front of their name (e.g. @Major_Tom) ... Mehr anzeigen

Thanks@BL19 for the feedback.   You might try a clean installation before opening up a service case, to ensure, that we´re rteally talking about a hardware failure.   Cheers   Major ToM ... Mehr anzeigen

HI @Sutty86 ,   if your laptop di3oes not turn on anymore it is likely that you will have to contact your local MEDION Servcie via phone or the appropriate webpage, to open up a repair/service case.   Cheers   Major ToM ... Mehr anzeigen

ey @DrCiastovy ,   that´s great news, isn´t it? Really appreciate your feedback and will keep the PTM7950 in mind,if we receive a similar request.   Have a nice one   Major ToM ... Mehr anzeigen

Hi @chrisss_ ,   I just answered your initiated private message on this topic, so I guess we can close this thread, can´t we?   Cheers   Major ToM ... Mehr anzeigen

Hi @Ricou ,   I would check if you have the latest BIOS installed, but first of all we ned to know the 8-digit- MSN material number of your PC, which placedon the backside or alternatively on the lower side of the housing, starting with 1002xxxx. The used mainboard MS 7800 has been provided in different revisions, so after knowing this we can go on.   Cheers   Major ToM         ... Mehr anzeigen

Hi @BL19 ,   that sounds quite strange, but let´s see, how we can assist. Generally this kind of error codes indicate, that there is a driver error (or a HW defect). The thing is, that the driver is provided by Windows Inbox and not via providable driver files, so at first you might run the MEDION Service App,which tests the hardware features of the camera. Of course you also could run a clean installation of the operating system via the Microsoft Media Creation Tool,but this would mean a lot of work.   Cheers   Major ToM ... Mehr anzeigen

Hi @Zigzagg ,   what Fishtown correctly is pointing out is the fact, that the Community can provide detailed information  to your question, if we know in detail, which system you are working with.   ERAZER P10 is just an part of a brand name we not even have a glimpse,if you obtain a laptop or a desktop PC. Can you please provide the completre naming or(and) the 8-digit MSN article numner (like 3003xxxx or 1002xxxx). Afterwards we surely can give you a technical answer to your question.   Cheers   Major ToM ... Mehr anzeigen

Hi   checking the status of the bios update I can confirm, that you have the latest version (BIOS 1.07.02aRME1) running on your machine.. What you could do is to run an "quick" residual discharge of the battery by pressing then power button for 10 seconds,but I rather suppose this to become a service case, in which you are likely to get in contact to your appropriate service center..   Cheers   Major ToM ... Mehr anzeigen

Hi @Oksana ,   I personally would not suggest this to be a software issue but rather a hardware topic which could be solved by contacting your service center and opening up a service case.   Cheers   Major ToM ... Mehr anzeigen

HI @Levi ,   could you please give us an update on your topic? Are you still in need of any kind of assistance, or can we close this case?   Cheers   Majro ToM ... Mehr anzeigen

Hi @giorginho88 ,   could you please give us an update on your topic? Are you still in need of any kind of assistance,or can we close this case?   Cheers   Majro ToM ... Mehr anzeigen

Hi @abder ,   I suppose the extracted file FlashWinX64.bat to be run as administrator by rightclicking it and chose the appropriate option from the context menue.   Cheers   Major ToM ... Mehr anzeigen

Hi @dovydasteds ,   we contacted GBT and are still waiting for response,so that I can´t promise you the publishing date of the new version. Generally you don´t lose your warranty updating drivers or other software related components of your machine, but when it´s about updating the bios version we have to provide the disclaimer, that MEDION does not accept any responsibility for damage or lost of data, caused by the execution of this update.   Cheers   Major ToM ... Mehr anzeigen

Hallo @Mathias_E ,   kannst Du uns hier bitte ein Update zu dem thema geben, oder hast Du den Sachverhalt selbst gelöst?   Viele Grüße   Major ToM ... Mehr anzeigen

Hi @Mathias_E  und danke für deinen Beitrag, kannst Du einmal nahelegen, auf welchem Weg Du das ERAZER Beast X40 bezogen hast? Dann werden wir uns das Ganze mal anschauen. Fakt ist, dass jedes Gerät vor dem Verlassen der Produktionsstätte einer eingehenden Qualitätsprüfung unterzogen wird, so dass zu 100% gewährleistet ist, dass die hohen MEDION Qualitätsstandards eingehalten werden.   Kommt es zu einer Reklamation wie Deiner, wird der Angelegenheit auf den Grund gegangen. Da wir uns an die Datenschutzgrundsatzverordnung halten müssen, kannst Du Dich mit den entsprechenden Bezugs-/Verkaufsinformationen gerne per Privatnachricht melden. Viele Grüße   Major ToM ... Mehr anzeigen

Hi @Psaldorn and thanks for your quick response,   would be really nice to throw an eye on the logfile.   Cheers   Major ToM ... Mehr anzeigen

Hi @Psaldorn ,   received some feedback from the tech guys, who failed recreating the issue with the original preload(W10) and also after updating on W11. Some more thoughts: => Does the backlight also stays off,when the laptop shows POST screen. Right at this time, the drivers have not been loaded. => Did you already try to connect an external display an uninstall the drivers afterwards? =>Tech team suggest to install the new driver again, set the setup to "Custom" and then check "Reinstall".   Cheers   Major ToM   ... Mehr anzeigen

Hi @DrCiastovy ,   we did not question why improve such an "old laptop",I just commented on the tech facts. Get it running with 16 GB would be nice from our perspective, but we just distributed and supported it til a max capacit yof 8 GB RAM.   Cheers   Major ToM ... Mehr anzeigen

Hi @airich ,   providing the Bios file is noit necessary, but we asked to provide us the 8-digit-MSN article numer (like 1002xxxx), which is placed on the backside of the housing,to identify the machine and ensure to have the right Bios to be sent to you.   Cheers   Major ToM ... Mehr anzeigen

Hi @Oksana ,   for your system we can provide the version 1.07.05 RME1, but please keep in mind, that for any errors, caused by the execution of this update, we don´ t accept any responsibility for damage or lost of data. https://cdn.medion.com/downloads/software/00_Bios_Crawler_E25_Defender_E15.zip   Cheers   Major ToM ... Mehr anzeigen

Hallo @NinoFeindt ,   könntest Du das bitte einmal gegenprüfen und uns eine Rückmeldung geben,ob das Problem bei Dir mit den obigen Infos gelöst werden konnte?   Viele Grüße   Major ToM   ... Mehr anzeigen

Hi @Oksana ,   this sounds qite strange, but if the system freezes before the operating system is fully loaded, as a quick solutiuon you could try to enter the Bios, load the system defaults in the appropriate option menue and try to start again. Please feelfree to launch further questions,if this does not help.   Cheers   Major ToM Another hint: To mention a community user so that they are notified when you reply, write an @ sign in front of their name (e.g. @Major_Tom) ... Mehr anzeigen