About DarkKnight

Hi @PBr   I have not heard of this issue before on your unit but you can contact Medion Technical Support on 0333 321 3106 and see if they can assist.   Regards @DarkKnight ... View more

Hi @Eiburu   I am sorry to hear that you are having power issues with your battery. This could be down to several things;   1) Installing all the latest driver updates from Microsoft (Windows update) and Medion (https://www.medion.com/gb/service/download/driver.php) 2) There could be a problem with the Power Supply 3) There could be an issue with the charging circuitry on the motherboard 4) Your battery could be faulty and discharging prematurely.   You can check you self for the first point but if that does not help the situation the I would advise calling Medion Support to see if an engineer needs to inspect your hardware for possible repair. You can call them on 0333 32103106 for a free assessment.   Hope this helps and if you need further assistance then do not hesitate to reply back.   @DarkKnight ... View more

Hi @cmos   I am sorry to hear of your issues with your unit. This does seem to be a power issue that could be linked to the power supply, battery or the system board itself. Have you tried using a different power supply to power your unit and does this make any difference?   If this does not fix the problem then this could be a problem with the battery or the system board. In this case I would advise you call Medion Technical support on 0333 321 3106 to see if they can assist further and possibly book your unit in for a free assessment.   Hope this helps @DarkKnight ... View more

 Hi @froschling   Updates are currently being tested and deployed by the main OS developers such as Microsoft, Google etc. These updates will be made available via their appropriate update service.   Hope this helps   @DarkKnight ... View more

Hi @Hwarang   This has the possability that the battery is no longer holding a charge and needs to be replaced. I would advise calling Medion Support on 0333 321 3106 and allowing them to confirm it with a free of charge assessment.   @DarkKnight ... View more

Dear @fink   This error is usually caused due to Memory or Driver incompatibility issues or corruption of system data. I would suggest booting into safe mode to see if the problem still persists and if it does you will need to re-install your unit from scratch.   It is also possible that the memory sticks are faulty. Have you tried using them in another system?   Hope this helps.   @DarkKnight   ... View more

Hi @TheoVliet   The manual for this unit can be found at https://www.medion.com/gb/service/_lightbox/handbuch_details.php?did=17018. This does not show how to remove the cover but it if you are using a generic plastic case removal tool then the internal clips should be easily opened for the removal of case. This is only meant to be done by experienced technician.   Hope this helps.   @DarkKnight ... View more

Dear @RickBrock   I am sorry to hear of the issues you have had with the service from medion, but please be advised that this forum is intended to be a User-to-User communication platform & that his case has already been processed by the department in charge. If you wish to discuss this further then please call the Medion support line on 0333 321 3106.   Kind Regards   @DarkKnight ... View more

Hi @musicrab   Glad to hear that you item is now working as it should. It normally is best to use the supplied charger that comes with the unit as this is part of the design of the unit.   Hop this helps @DarkKnight ... View more

Hi @MikolaOla   Welcome to the community.   Drivers for the Medion product range are based on the operating system supplied with the unit at point of sale. If you require details of chipsets and motherboard specifics, then if you contact Medion, they should be able supply that information to assist in driver development.   Hope this helps @DarkKnight ... View more

Hi @musicrab,   I am sorry to hear that you are having problems with this newly purchased phone. If you have power, I would advise to try and factory rest the phone by holding down the power button and the volume up button. You should be presented with a menu in which a recovery / reset option is listed.   If you are nort able to do this then I would advise reporting this unit as faulty to Amazon so you can return it for a refund or exchange.   Hope this helps  @DarkKnight ... View more

Hi @ilyasmiah   For the lag issue I would recommend reseting the phone back factory deafults and see if the issues you are having are still present. I would then load a single app and see if anything has changed. If nothing has change then load the next app and test. Keep doing this until the problem re-occurs ant then you will have the app that could be causing the problem.   If the check for updates is not giving you an option to upgrade further then this would indicate that the next version is not available and I amnot able to find an upgrade Matrix for this phone at the moment.   Hope this helps @DarkKnight ... View more

Hi @Windrop90   Websites that provide built in playback through the Internet browser usually use a plug in such as Flash or Quicktime etc. These can normally be installed to a PC to allow such content to be played. This is not possible through a Smart TV. Playback content via a Internet browser on a Smart TV must be native i.e HTML 5 and not require a plug in.   Hope this helps DarkKnight.  ... View more

Hi @meznir   Thanks for the information on the issues you were having with VM's and TPM. This will be very helpful for those running virtual machines.   DarkKnight ... View more

Hi @JoshDog1   The best I could find is the user manual on the Medion support site. It does show the screw layout on the base of your unit. https://www.medion.com/gb/service/_lightbox/handbuch_details.php?did=16170   If you are not sure or confident in upgrading your unit, then I would recommend taking it to an approved engineer such as a local PC repair shop.   Hope this helps DarkKnight ... View more

Hi @Bartho,   Have you tried while the phone is powered off to hold the power button and the volume up button at the same time. This should bring up a menu where you can access recovery mode.   If you are not able to do this then you will need to contact Medion on 0333 321 3106 where they can book your unit in for a free assessment.   Hope this helps DarkKnight ... View more

Hi @0134189201   You can check out Medion current promotions at http://www.medion.com/gb/shop/deals-and-promotions   Hope this helps   DarkKnight ... View more

Hi @Bodgekin   Good to see you and I hope you will enjoy the new community.   DarkKnight ... View more

Welcome @Iks-Jott,   Thank you, I look forward to a healthy and busy community.   Kind Regards   DarkKnight ... View more