on 09.07.2017 08:36
Phone has been good for 1 week. Then last night I saw it charge to 100% then it turned off. I cannot turn it on. Screen is dead. Power button NOTHING. Power + Volume down NOTHING. Power +Volume Up NOTHING. Can it be dead from over-charging?
on 09.07.2017 15:18
PS. As an experiment I connected the phone to computer with USB cable. A number of drives came up (media QHS_BULK), the first one with folder image containing lots of modem stuff (doesn't mean anything to me).
** So the phone's on; how do I switch it off? **
** NB. screen is blank all the time. **
on 10.07.2017 08:25
(sorry, I assume you can edit a post but haven't found that option yet!).
After 24hours dead, I conencted phone to computer again and nothing happened for a couple of minutes... then... screen came to life... "charging 0%...1%..."
So it appears to have been in a dead/over-charged shutdown state for 24hours and once battery was depleted it has come baxck to life. I have no idea what is going on. Am charging it again and will see what happens when it gets to 100% again.
on 10.07.2017 11:52
I am sorry to hear that you are having problems with this newly purchased phone.
If you have power, I would advise to try and factory rest the phone by holding down the power button and the volume up button.
You should be presented with a menu in which a recovery / reset option is listed.
If you are nort able to do this then I would advise reporting this unit as faulty to Amazon so you can return it for a refund or exchange.
Hope this helps
on 10.07.2017 16:14
If you have power, I would advise to try and factory rest the phone by holding down the power button and the volume up button.t
It was a very strange one. After the 100% charge on Sat night I coudln't get another out of it - not even by holding down the power button and the volume up button - as if the battery had been unplugged. But could plug the phone into a computer and could see the image drive. Only after 24 hours - I believe when the phone had totally discharged - did the screen come back with "charging 0%... 1% etc"
Now working as normal. Question. Should you always use the supplied charger?
on 10.07.2017 16:49