About Heello6661234

Dear Medion Support, my computer Medion Erazer Deputy P30 MD62473 with serial number 2206NP50PNPMKAP2001042 has a BIOS update block with the following symptoms: 1. Persistent error: "NPSXPNP04.efi boot fail" or "Update BIOS fail" 2. Failed attempts with: - Official BIOS files downloaded from the Medion website - USB formatted in FAT32/FreeDOS - Recovery procedure (Ctrl+Home)  I suspect a hardware/firmware block because: - The PC does not recognize correct BIOS files - The update always stops at the same point   Since the device is still under warranty purchased on 03-09-2024 at 18:49, I request: 1. Confirmation if there is a factory block 2. Instructions for unlocking the firmware 3. If necessary, sending to an authorized service center. in addition when starting any operating system it remains black I can only access the bios    I await instructions  Best regards, Real name Rivers         ... View more