About JacobP

Hi there @Macieja87,   The answer to this depends on which version of windows you are running as different version require different steps. If you can provide me with your OS version ill be happy to provide instructions for how to partition your hard drive.   Could you also clarify on what you are referring to when you say 'virtual' and 'normal' partitions? ... View more

Hi there @Major_X20_i7 ,   After some research i can sadly confirm that your device does not support XMP.   As you suspected, this is due to the processer only supporting speeds of up to 4800 despite the boards RAM modules supporting higher speeds.    So to answer your question, no it is not worth purchasing new RAM above speeds of 4800. ... View more

Hi there @tdeey ,   Before we can discuss what power supply you would like to purchase we need to determine the reason that it would need to be upgraded.   Whilst it may seem that upgrading your graphics card would need you to increase your power input this is not always the case as modern graphics cards are getting more power efficient than older ones.   Your current power supply is handing out around 450W. Using the website I have linked below can be a great way to work out how many watts your device should need.   https://www.newegg.com/tools/power-supply-calculator/ ... View more

Hi there @Martyn ,   Having a look on the Spotify forums and can see that around mid September 2023 many other people are reporting issues with Spotify connect not working on their alternative radio devices.   Seems to be an issue related to the recent version of Spotify released. I'll leave a link to the forum below.   https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Numan-one-Internetradio-Crashes-maybe-when-Loading-Spotify/td-p/5639422 ... View more

Hi there, @Eloy    Could you clarify what is happening when you boot the laptop into safe mode? Any details or screenshots would be appreciated. If you are looking for the BIOS files I recommend contacting Medion Tech support for assistance. ... View more

Hello there @Tiger1937 ,   This sounds like a hardware fault on either the charger or batterie end. Have you tried using a different charger?   Have you also checked your battery health? ... View more

Hello there @McBenji ,   I expect there are some settings we can change to fix this problem. So we know the exact model of your unit can you find the MSN number of your unit. Its usually on the base of the laptop. ... View more

Hello there @Ruthenicmike88 ,    If your laptop requires a repair please get in contact with the appropriate Medion Warranty team. ... View more

Hello there @Shak354 ,   Its very uncommon for a CPU to ever max out. There is no need for it to be using all of its cores at the same time which is why it will display that only a percentage is being used.    If you are looking for an updated BIOS I recommend contacting Medion directly. ... View more

Hello there @sopafable ,   Please can you double check that the webcam hasn't been accidently disabled. You can re-enable it by pressing the Fn key and F10 key simultaneously.   If this doesn't work I would have a look through the following link for any driver updates. You may also want to consider downloading the medion service app to see if this can diagnose the problem.   https://www.medion.com/gb/service/product-detail/30026174 ... View more

Hello there @Cramos,   The SSD you have selected will be compatible with the laptop. Most 2.5 inch SSD's will be compatible with this unit. In regards to keeping it cool, that will depend on how much space is left after installation.     ... View more

Hello there, @klitiswoude    Could you please provide me with the MSN number of your unit so I can assist further.   - Jacob P ... View more

Hello there, @Rincewind    It sounds like some of your settings may be preventing the shut down. Please head into your control panel and then select:   Power options> Change plan settings (make sure to click the one corresponding with your preferred plan)> Change advanced power settings   From here I would recommend checking your Multimedia settings and Sleep settings as these could both be causing the issue you have described.   - Jacob P ... View more

Hi there, @Torbvrex    So I can help you further could you please provide the MSN number of your all in one PC and if possible a video or image of the vertical line.    Could you also clarify if the line appears in the same place or different places?   - Jacob P ... View more

Hello there, @Pingu    So I can help you further could you please let me know what is happening or if you are performing any action before the pc starts to freeze. If possible could you provide any error messages or a photo of the task manager when this occurs.   - Jacob P ... View more

Hello there, @Cyanogen    As both your laptop and your separately purchased monitor both have refresh rates high enough to support 160Hz  it is likely that there is a limiting factor occurring with either the connection cable or the ports.   In order to check this could you provide me the MSN number which can be found on the label of your laptop. ... View more

Hello there,   Your assessment of the the LCD screen having a group of broken pixels is a possible cause for the fault in question. If you have not already tried so I would recommend making sure your display drivers are up to date.   You can find a drivers package for your Laptop by entering the MSN number which can be found on the label of your laptop into the Medion website.   I have provided the link below:   https://www.medion.com/gb/service/ ... View more